Guest Reservations & Events Concierge

Valor Hospitality; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Valor Hospitality is seeking a friendly Reservations and Events Agent in the United Kingdom to join our team in Birmingham. The role focuses on delivering attentive customer service, taking reservations and managing events, while ensuring brand standards and occupancy targets are met.

The position involves shift flexibility, with work across 7 days a week and 365 days a year, and requires strong hospitality passion. Salary is £27,229.90 per annum for a 40-hour week across 5 days.

Qualifications

• Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

Responsibilities

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and Technology savy
• Available to work when the team and customer needs you most

Job description

Valor Hospitality is seeking a friendly Reservations and Events Agent in the United Kingdom to join our team in Birmingham. The role focuses on delivering attentive customer service, taking reservations and managing events, while ensuring brand standards and occupancy targets are met.

The position involves shift flexibility, with work across 7 days a week and 365 days a year, and requires strong hospitality passion. Salary is £27,229.90 per annum for a 40-hour week across 5 days.