Reservations and Events Agent - Aylesbury

Valor Hospitality; Aylesbury; On-site; GBP 20,000 - 26,000; Full time

Job summary

Valor Hospitality is seeking a Reservations and Events Agent to deliver exceptional customer service, manage bookings, and maximise revenue across phone and online channels. You will work as part of a friendly team, keeping occupancy and rates in focus while communicating occupancy updates to the reception team.

The role requires strong communication, hospitality passion, and flexibility to cover shifts, including evenings and weekends, with company training and progression opportunities

Qualifications

• Strong customer service experience
• Excellent communication and problem-solving abilities
• Experience with bookings and reservations
• Able to work flexible shifts

Responsibilities

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and Technology savvy
• Available to work when the team and customer needs you most
• A passion for hospitality and a relentless commitment to excellence

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Administration

Technology savvy

Upselling

Tools

Booking software

Job description

As Reservations and Events Agent you'll be on the front line, delivering on our mission! You'll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. What'll make you a great fit for us? Do you eat, sleep and breathe customer service? Why not RESERVE your place on our team? At Valor we're on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true. You'll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved. When it comes to our guests, you'll know who's who and what's what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP's and special events. We're also looking for someone who is champion of Valor Hospitality Europe Limited's purpose, values and behaviours, spreading the word where you can about what we do. If we've got you SOLD then get in touch today. We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages. What you'll be doing as Reservations and Events Agent

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and Technology savvy
• Available to work when the team and customer needs you most We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team., Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.