Reservations & Events Specialist | Flexible Shifts

Valor Hospitality Careers - UK; Aylesbury; Sur place; GBP 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Rewards and Benefits

Résumé du poste

Holiday Inn Aylesbury is seeking a Reservations and Events Agent to join Valor Hospitality Europe Limited’s team. You’ll be on the front line delivering attentive, customer-focused service and will master reservations, inquiries and bookings to maximise occupancy and revenue.

You’ll work as part of a friendly team, understand brand standards and be flexible for shifts across 7 days a year-round operation. Training and progression opportunities are provided through Valor’s apprenticeship and

Qualifications

• Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

Responsabilités

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and Technology savvy
• Available to work when the team and customer needs you most

Connaissances

Customer service

Communication

Description du poste

Holiday Inn Aylesbury is seeking a Reservations and Events Agent to join Valor Hospitality Europe Limited’s team. You’ll be on the front line delivering attentive, customer-focused service and will master reservations, inquiries and bookings to maximise occupancy and revenue.

You’ll work as part of a friendly team, understand brand standards and be flexible for shifts across 7 days a year-round operation. Training and progression opportunities are provided through Valor’s apprenticeship and