Guest Experience: Reservations & Events Pro

Valor Hospitality; Aylesbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

Valor Hospitality is seeking a friendly, passionate and energetic Reservations and Events Agent to join our team in the United Kingdom. You’ll master reservations, chase bookings and promote our food and beverage packages to maximise occupancy and revenue.

You will deliver top quality customer service, work as part of a great team, handle enquiries via telephone and online bookings, and play a key role in VIPs and events. We offer flexible shifts, full training and career progression.

Qualifications

• Top quality customer service
• Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

Responsibilities

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and Technology savvy
• Available to work when the team and customer needs you most

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Hospitality

Job description

Valor Hospitality is seeking a friendly, passionate and energetic Reservations and Events Agent to join our team in the United Kingdom. You’ll master reservations, chase bookings and promote our food and beverage packages to maximise occupancy and revenue.

You will deliver top quality customer service, work as part of a great team, handle enquiries via telephone and online bookings, and play a key role in VIPs and events. We offer flexible shifts, full training and career progression.