Reservations & Events Manager — Lead Guest Experience

Aimbridge Hospitality, LLC; East Midlands; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Training opportunities

Staff discounts

Stream access

Employee assistance

Holiday entitlement

Staff meals

Paid breaks

Annual bonus

Gym access

Staff parking

Job summary

Aimbridge Hospitality is seeking a Hotel Reservations Manager to oversee the reservations process, manage inventory and rates, and lead a team to deliver a seamless guest experience. You will coordinate Meetings & Events, liaise with Sales, Operations and F&B, and ensure accurate documentation and high service standards.

You will play a pivotal role in maintaining records, optimizing room availability, and contributing to overall revenue and guest satisfaction while living the Aimbridge brand

Qualifications

• Strong leadership experience with the ability to motivate and manage a hotel team.
• Excellent communication skills with stakeholders, guests and colleagues.
• Analytical and problem solving skills to identify issues and implement solutions.
• Keen eye for detail to ensure reservations are accurate and up-to-date.
• Extensive hotel industry experience and understanding of regulations and compliance.

Responsibilities

• Oversee the reservations process from start to finish for a seamless guest experience.
• Manage room inventory and rates and supervise reservation agents and team members.
• Coordinate Meetings & Events from enquiry through to completion with Sales, Operations and F&B teams.
• Maintain accurate records and ensure bookings contribute to revenue and guest satisfaction.
• Collaborate across departments to maximise opportunities and ensure smooth event execution.

Skills

Leadership

Communication

Analytical thinking

Attention to detail

Industry experience

Tools

Reservation systems

Job description

Aimbridge Hospitality is seeking a Hotel Reservations Manager to oversee the reservations process, manage inventory and rates, and lead a team to deliver a seamless guest experience. You will coordinate Meetings & Events, liaise with Sales, Operations and F&B, and ensure accurate documentation and high service standards.

You will play a pivotal role in maintaining records, optimizing room availability, and contributing to overall revenue and guest satisfaction while living the Aimbridge brand