Hotel Reservations Manager

Aimbridge Hospitality, LLC; Longford; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Training & leadership

Staff discounts (50% includes F&B/spa)

Stream access

EAP 24/7

28 days holiday

Staff meals on duty

Paid breaks

Annual bonus

Gym access

Free staff parking

Job summary

Aimbridge Hospitality UK is seeking a Hotel Reservations Manager to oversee the complete reservations process, ensuring accurate bookings and seamless guest experiences. You will manage room inventory, rates, and a team of reservation agents while coordinating Meetings & Events with Sales, Operations and F&B to maximise revenue and guest satisfaction.

You will lead with strong communication and analytical skills, uphold brand standards, and drive service quality across all reservations

Qualifications

• Proven ability to lead reservation teams and drive process improvements.
• Strong communication with guests and internal stakeholders.
• Analytical capability to interpret data and optimise room inventory.
• Keen eye for detail to ensure accurate bookings and billing.

Responsibilities

• Oversee reservations from enquiry to confirmation and post-booking updates.
• Manage reservation systems and ensure data accuracy and documentation.
• Coordinate with Sales, Operations and F&B to meet event requirements.
• Lead reservation agents and support staff; monitor performance and training.
• Coordinate Meetings & Events from enquiry through to completion and billing.
• Maintain meeting space availability and align bookings with revenue goals.
• Ensure guest satisfaction and revenue contribution through accurate bookings.

Skills

Leadership

Communication

Analytical thinking

Attention to detail

Industry knowledge

Job description

As our Hotel Reservations Manager, you'll be responsible for overseeing the reservations process from start to finish, ensuring that guests enjoy a seamless booking experience and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other hotel departments, and ensuring that all bookings are properly documented. You'll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other team members. In addition, you'll play a key role in coordinating Meetings & Events, overseeing enquiries, proposals, bookings and event arrangements from initial enquiry through to completion. You'll work closely with the Sales, Operations and Food & Beverage teams to ensure that all event requirements are accurately communicated, opportunities are maximised and events are delivered smoothly. You'll also be responsible for maintaining accurate records, managing meeting space availability, and ensuring that both accommodation and Meetings & Events bookings contribute to the hotel's overall revenue and guest satisfaction.

• Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills: You'll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem-solving skills: You'll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You'll be able to identify and resolve any issues that may arise and analyse complex data
• Industry experience: You'll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include, At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Minimum of 28 days holiday
• Staff meals on duty
• Paid breaks
• Annual Bonus
• Access to hotel gym facilities
• Free staff parking

A day in the life of…