Hotel Sales and Reservations Manager

Aimbridge Hospitality EMEA; England; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Industry leading training and leadership development opportunities

Hotel discounts across portfolio

Wagestream – up to 40% pay-as-earned

24/7 access to employee assistance programme

Flexible working opportunities

Minimum of 28 days holidays

Free staff parking

Lifestyle breaks

Staff parking

Job summary

A leading hospitality company in the UK seeks a Hotel Sales and Reservations Manager. You will drive revenue by managing sales strategies and ensure customer satisfaction. A strong background in hospitality sales with excellent communication skills is required for this position, offering industry-leading benefits and career development opportunities.

Qualifications

• Prior sales experience in hospitality is essential.
• Ability to manage all aspects of Sales & Marketing for the hotel.
• Identify and proactively solicit new business.
• Manage group and transient bookings; full training provided
• Assist Revenue Manager with weekly forecasts
• Set pricing and selling strategies using data
• Excellent verbal and written communication
• Collaborate with marketing, operations and finance
• Strong organisational skills and attention to detail

Responsibilities

• Generate revenue by selling our services and ensuring customer satisfaction.
• Manage the Reservations Team efficiently.
• Negotiate contracts and create sales strategies.
• Track industry trends and report to senior management.
• Manage the Reservations Team to handle group and transient bookings.

Skills

Sales experience

Revenue drive

New business development

Reservation management

Financial forecasting

Pricing & selling strategy

Communication skills

Teamwork

Organisation & attention to detail

Job description

Join to apply for the Hotel Sales and Reservations Manager role at Aimbridge Hospitality EMEA

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, working with leading hotel groups such as Hilton, IHG, Accor and Marriott. We are passionate about connecting great people to great experiences in exciting destinations.

What is in it for you?

As part of the Aimbridge team, you will have access to industry‑leading benefits:

• Industry leading training and leadership development opportunities
• Hotel discounts across portfolio – staff rates and up to 50 % discount on food & beverage
• Wagestream – up to 40 % pay‑as‑earned and automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Industry leading sales referral schemes
• Flexible working opportunities
• Minimum of 28 days holidays including Bank Holidays on a pro‑rata basis
• Starting salary above national minimum wages
• Career and lifestyle breaks – time off for key life events
• Free staff parking

A day in the life of…

As our Hotel Reservations & Sales Manager, you will be the face of our hotel to potential clients. You’ll use your excellent communication and negotiation skills to generate revenue by selling our services and ensuring customer satisfaction. Your responsibilities will include identifying potential clients, negotiating contracts, creating sales strategies in collaboration with marketing and operations teams, maintaining positive relationships with existing clients, tracking industry trends, and providing regular reports to senior management. You will also manage the Reservations Team, ensuring group and transient reservations are efficiently managed.

What do we need from you?

• Sales experience: Prior sales experience in hospitality is essential, familiar with the sales process, lead generation, proposal creation and deal closing. Comfortable producing group proposals, negotiating contracts and explaining complex concepts simply.
• Revenue drive: Ability to manage all aspects of Sales & Marketing for the hotel locally, nationally and internationally, including social media and marketing campaigns.
• New business development: Identify and proactively solicit new business, manage key accounts and agents to increase revenue and share in line with the hotel’s sales and revenue management strategies.
• Reservation management: Formulate and implement reservation strategies to maximise potential and competitive share; experience managing group and transient bookings preferred, full training provided.
• Financial forecasting: Assist the Revenue Manager with weekly financial forecasts.
• Pricing & selling strategy: Use statistical data to set future pricing and selling strategies for group and transient accommodation, manage inventory strategies.
• Communication skills: Excellent verbal and written communication; articulate the hotel’s value proposition clearly and confidently to clients.
• Teamwork: Work collaboratively with marketing, operations, and finance to achieve common goals.
• Organisation & attention to detail: Manage multiple projects simultaneously, prioritise tasks effectively.

Most importantly, to be successful in this role you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge, we recognise that people are the heart of our business. As a global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.

So, click apply today – we’d love to welcome you to our inclusive team shaping the future of hospitality.