Reservations & Events Leader – Guest Experience

Aimbridge Hospitality, LLC; Longford; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Training & leadership

Staff discounts (50% includes F&B/spa)

Stream access

EAP 24/7

28 days holiday

Staff meals on duty

Paid breaks

Annual bonus

Gym access

Free staff parking

Job summary

Aimbridge Hospitality UK is seeking a Hotel Reservations Manager to oversee the complete reservations process, ensuring accurate bookings and seamless guest experiences. You will manage room inventory, rates, and a team of reservation agents while coordinating Meetings & Events with Sales, Operations and F&B to maximise revenue and guest satisfaction.

You will lead with strong communication and analytical skills, uphold brand standards, and drive service quality across all reservations

Qualifications

• Proven ability to lead reservation teams and drive process improvements.
• Strong communication with guests and internal stakeholders.
• Analytical capability to interpret data and optimise room inventory.
• Keen eye for detail to ensure accurate bookings and billing.

Responsibilities

• Oversee reservations from enquiry to confirmation and post-booking updates.
• Manage reservation systems and ensure data accuracy and documentation.
• Coordinate with Sales, Operations and F&B to meet event requirements.
• Lead reservation agents and support staff; monitor performance and training.
• Coordinate Meetings & Events from enquiry through to completion and billing.
• Maintain meeting space availability and align bookings with revenue goals.
• Ensure guest satisfaction and revenue contribution through accurate bookings.

Skills

Leadership

Communication

Analytical thinking

Attention to detail

Industry knowledge

Job description

Aimbridge Hospitality UK is seeking a Hotel Reservations Manager to oversee the complete reservations process, ensuring accurate bookings and seamless guest experiences. You will manage room inventory, rates, and a team of reservation agents while coordinating Meetings & Events with Sales, Operations and F&B to maximise revenue and guest satisfaction.

You will lead with strong communication and analytical skills, uphold brand standards, and drive service quality across all reservations