Reservations Manager: Lead Guest Experience & Revenue

Westwood Recruitment; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Westwood Recruitment is seeking a Reservations Manager for a leading hospitality group in London. The role involves maximising covers, driving revenue, and ensuring exceptional guest interactions.

The candidate will lead the reservations team, manage booking performance, and collaborate with various departments to enhance business performance. A passion for hospitality and previous experience in a similar role are essential.

Qualifications

• Previous experience as a Reservations Manager or Senior Reservations Executive within premium hospitality.
• Strong knowledge of the OpenTable reservation systems and booking platforms.
• Commercial awareness and understanding of revenue optimisation.

Responsibilities

• Maximise covers and drive revenue through guest interactions.
• Oversee all reservation activity and optimise booking performance.
• Lead the reservations team to deliver a seamless guest experience.

Skills

Experience as a Reservations Manager

Knowledge of OpenTable systems

Commercial awareness

Ability to work in fast-paced environment

Passion for hospitality

Job description

Westwood Recruitment is seeking a Reservations Manager for a leading hospitality group in London. The role involves maximising covers, driving revenue, and ensuring exceptional guest interactions.

The candidate will lead the reservations team, manage booking performance, and collaborate with various departments to enhance business performance. A passion for hospitality and previous experience in a similar role are essential.