Reservations & Events Leader

Valor Hospitality; Southampton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Exclusive staff discounts

Team dining benefits

Wellbeing and healthcare perks

Job summary

Valor Hotels in the United Kingdom seeks a Reservations and Events Manager to maximize enquiry conversion, manage the reservations process, and deliver exceptional events that exceed client expectations.

The role is based in Southampton, with a 40-hour work week over 5 days and a salary of £33,000 per annum. You will handle pricing strategies, system management, and showrounds to win business while maintaining commercial awareness.

Qualifications

• Proven experience in reservations, events management, or a similar role.
• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Knowledge of revenue management and pricing strategies.
• Ability to analyze market data and competitor information.
• Experience in the hotel or hospitality industry preferred.
• Strong leadership skills with the ability to inspire and motivate a team.

Responsibilities

• Business Accuracy: Ensure that all business on the books is robust and accurate by adhering to company processes and procedures.
• System Management: Operate all reservation systems to the required standards set by Valor and the brand, ensuring effective management of the rooms business.
• Pricing Strategies: Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers
• Competitor Analysis: Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights.
• Hotel Showrounds: Conduct appointments and showrounds to highlight the hotel's features and services to potential clients.
• Commercial Awareness: Be commercially aware, considering total revenue and lifetime value when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data to inform decisions.
• Compliance: Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability.

Skills

Reservations management

Events management

Customer service

Communication

Detail-oriented

Organizational skills

Leadership

Revenue management

Pricing strategies

Market data analysis

Hospitality experience

Tools

Reservation systems

Job description

Valor Hotels in the United Kingdom seeks a Reservations and Events Manager to maximize enquiry conversion, manage the reservations process, and deliver exceptional events that exceed client expectations.

The role is based in Southampton, with a 40-hour work week over 5 days and a salary of £33,000 per annum. You will handle pricing strategies, system management, and showrounds to win business while maintaining commercial awareness.