Reservations & Events Manager

Accor; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Reservations & Events Manager to enhance guest experiences at their Cambridge location. In this role, you will be the face of the hotel, responsible for managing reservations, coordinating events, and providing exceptional customer service. You will connect with various departments to ensure smooth operations and guest satisfaction. This position offers opportunities for career development, staff discounts, and a chance to work within a global community of hospitality professionals. If you are passionate about service and eager to make a difference, this is the role for you.

Benefits

Staff hotel discounts

Free gym and meals on duty

Uniforms and pension scheme

Holidays including bank holidays

Free parking

Career development opportunities

Participation in sustainability initiatives

Qualifications

• Passionate about improving hotel services and guest experiences.
• Ability to manage reservations and coordinate events effectively.

Responsibilities

• Serve as the first point of contact for guests and event inquiries.
• Coordinate and administer events, ensuring seamless delivery.

Skills

Customer Service

Event Coordination

Communication Skills

Attention to Detail

Education

High School Diploma

Hospitality Management Degree

Tools

Opera Cloud

Job description

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Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.

As our next Reservations & Event Manager, you…

• Are the ‘face of Novotel Cambridge North’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Will be trained in all front of house related functions and safety protocols.
• Manage daily reservations checks from all platforms (Accor, Booking.com, Expedia, FITs, etc.), ensuring all backups, comments, payments are accurate.
• Monitor OTA commissions and submit weekly reports.
• Update trackers daily (e.g., No show, Cancellations).
• Handle reservations and inquiries via phone, email, and face-to-face interactions.
• Expertise in business bedrooms and event spaces to confidently handle initial inquiries.
• Arrange and deliver hotel show-arounds professionally.
• Support group bookings, liaising with other departments as needed.
• Serve as the first point of contact for accommodation and event inquiries.
• Coordinate and administer events, including corporate bookings, private functions, and weddings.
• Conduct hotel show-arounds to promote accommodations and meeting spaces.
• Build rapport with key clients for future business opportunities.
• Provide detailed function plans to hotel operations to support client requirements.
• Maintain reservation system accuracy.
• Respond promptly to booking inquiries via various channels.
• Knowledge of Opera Cloud is preferred.
• Plan and execute group reservations, conferences, and events ensuring seamless delivery.
• Coordinate with internal departments for event logistics.
• Manage event budgets and ensure financial targets are met.
• Deliver exceptional customer service during all stages of event planning and execution.
• Handle last-minute changes professionally.
• Conduct post-event evaluations for continuous improvement.
• Availability to work various shifts, including weekends and evenings.

Additional Information

Benefits include:

• Working with multinational colleagues
• Global community of hospitality professionals
• Career development opportunities
• Staff hotel discounts and free nights
• Free gym and meals on duty
• Uniforms and pension scheme
• Holidays including bank holidays, increasing annually
• Free parking
• Apprenticeship and training programs
• Support for personal well-being and development
• Opportunities across 5000 hotels worldwide
• Participation in sustainability initiatives

Data Privacy

When you apply, your personal data will be processed in accordance with GDPR and UK data protection laws. Details are available in our Employee Privacy Policy.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality