Reservations & Events Manager

TN United Kingdom; Cambridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Reservations & Events Manager in Cambridge, where you will create memorable experiences for guests. This role involves managing reservations, coordinating events, and ensuring exceptional customer service. You'll work in a vibrant environment with opportunities for career development and personal growth. With a focus on teamwork and collaboration, you will connect with various hotel departments to enhance guest satisfaction. If you are passionate about hospitality and eager to make a difference, this position is perfect for you.

Benefits

Staff hotel discounts

Free gym access

Free night stays and restaurant discounts

Career development opportunities

Complimentary meals and uniforms

28 days holiday including bank holidays

Pension scheme

Free parking

Wellbeing support

Learning via Accor Academy

Qualifications

• Experience in hospitality or event management is essential.
• Strong organizational skills to manage multiple tasks effectively.

Responsibilities

• Manage reservations and inquiries via phone, email, and face-to-face.
• Coordinate events, including corporate bookings and weddings.
• Provide excellent customer service during event planning.

Skills

Customer Service

Event Coordination

Communication Skills

Problem Solving

Knowledge of Opera Cloud

Education

High School Diploma

Hospitality Management Degree

Tools

Opera Cloud

Job description

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Reservations & Events Manager, Cambridge

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Client:

AccorHotel

Location:

Cambridge, United Kingdom

Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

11416f39bdc9

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Our mission at Novotel Cambridge North is to create memorable moments for our guests, connecting hearts from arrival to farewell.

Whether it's a job, a career, or a calling, we have something for you!

Make connections with different hotel departments to ensure a wonderful guest experience.

Are you passionate and dedicated to continuously improving hotel services?

As our next Reservations & Event Manager, you…

Are the ‘face of Novotel Cambridge North’, welcoming guests warmly, prioritizing their well-being, and adding a personal touch to their stay.

A little more information:

You will be trained in all front-of-house functions and safety procedures to support your success.

You will be in charge of:

• Checking daily reservations from all platforms (Accor, Booking.com, Expedia, FITs, etc.)
• Ensuring all backups, comments, and payments are correctly set
• Monitoring OTAs commissions daily
• Submitting weekly commissions via Fastcom
• Updating trackers daily (e.g., No show, Cxl)
• Managing reservations and inquiries via phone, email, and face-to-face
• Being an expert on hotel rooms and events to handle initial inquiries confidently
• Providing hotel tours professionally and knowledgeably
• Supporting group bookings and liaising with departments as needed
• Handling client inquiries about accommodations and events
• Coordinating events, including corporate bookings, private functions, and weddings
• Arranging hotel show-arounds to promote sales
• Building rapport with key clients for future opportunities
• Providing detailed event plans to hotel operations
• Maintaining reservation system accuracy
• Responding promptly to booking inquiries via various channels
• Having knowledge of Opera Cloud (preferred)
• Planning and executing group reservations, conferences, and events
• Liaising with clients and internal departments to meet event requirements
• Managing event logistics and budgets
• Providing excellent customer service during the event planning and execution
• Handling last-minute changes professionally
• Conducting post-event feedback for continuous improvement
• Willing to work week/weekend shifts, early and late

Additional Information

Benefits include:

• Working with multinational colleagues
• Part of a global hospitality community
• Career development opportunities
• Staff hotel discounts
• Free gym access
• Free night stays and restaurant discounts in UK hotels
• Worldwide hotel rate discounts
• Positive work environment
• Personal development programs
• Complimentary meals and uniforms
• Pension scheme
• 28 days holiday including bank holidays (increasing annually)
• Free parking
• Apprenticeship scheme
• Learning via Accor Academy
• Wellbeing support
• Global growth opportunities across 5000 hotels in over 100 countries
• Participation in sustainability and inclusion initiatives

Data Privacy:
When applying, your personal data will be processed in accordance with GDPR and the Data Protection Act 2018, as detailed in our Employee Privacy Policy.