Reservations & Events Coordinator

Accor Hotels; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Reservations & Event Coordinator to create memorable moments for guests. In this dynamic role, you'll manage reservations, coordinate events, and ensure exceptional service. Join a global community where your contributions matter, and enjoy numerous benefits including staff discounts, career development opportunities, and a supportive work environment. This is your chance to thrive in a vibrant setting while making a real impact on guests' experiences.

Benefits

Staff hotel discounts

Free gym access

Free night stays in Accor Hotels

Complimentary meals

Pension scheme

28 days holidays

Free parking

Ongoing learning through Accor Academy

Qualifications

• Passionate about improving hotel services and guest experiences.
• Trained in front-of-house functions and safety procedures.

Responsibilities

• Manage reservations and inquiries via phone, email, and face-to-face.
• Coordinate events, including corporate bookings and private functions.
• Deliver exceptional customer service throughout event planning.

Skills

Customer Service

Event Coordination

Communication

Problem Solving

Time Management

Education

High School Diploma

Hospitality Management Degree

Tools

Opera Cloud

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Our mission at Novotel Cambridge North is to create memorable moments for our guests by connecting hearts from arrival to farewell.

Whether it's a job, a career, or a calling, we have something for you!

Make connections with different departments of the hotel to ensure a wonderful guest experience.

Are you a passionate individual, dedicated to continuously improving the quality of the hotel's services?

As our next Reservations & Event Coordinator, you…

Are the ‘face of Novotel Cambridge North’, extending a warm welcome to our guests, prioritizing their well-being, and adding your personal touch to their stay.

A little more information:

You will be trained in all front-of-house functions and safety procedures to support your success.

Main responsibilities:

• Check daily reservations from all platforms (Accor, Booking.com, Expedia, FITs, etc.)
• Ensure all backups, comments, payments are correctly set
• Check OTA commissions daily
• Submit weekly commissions via Fastcom
• Update trackers daily (e.g., No-show, Cxl)
• Manage reservations and inquiries via phone, email, and face-to-face
• Become an expert on hotel rooms and events to handle initial inquiries confidently
• Conduct hotel show-arounds professionally
• Support group bookings throughout the process and liaise with departments
• Be the first point of contact for client inquiries regarding accommodation and events
• Coordinate events, including corporate bookings, private functions, and weddings
• Arrange and conduct hotel tours to promote accommodations and meeting spaces
• Build rapport with key clients to understand their needs and identify future opportunities
• Provide detailed event plans to hotel operations to ensure client requirements are met
• Maintain reservation system accuracy
• Respond to booking inquiries promptly to secure bookings
• Knowledge of Opera Cloud is preferable
• Plan and execute group reservations, conferences, and events seamlessly
• Coordinate with internal departments for event logistics
• Manage event budgets within financial parameters
• Deliver exceptional customer service throughout the event planning and execution
• Handle last-minute issues professionally
• Conduct post-event evaluations for continuous improvement
• Be available to work weekdays and weekends, including early and late shifts

Additional Information

Benefits

• Work with multinational colleagues
• Be part of a global hospitality community
• Opportunities for career development
• Staff hotel discounts
• Free gym access
• Free night stays and discounts in Accor Hotels worldwide
• Great work environment and colleagues
• Personal development programs
• Complimentary meals and uniforms
• Pension scheme
• 28 days holidays including bank holidays (increasing yearly)
• Free parking
• Apprenticeship scheme
• Ongoing learning through Accor Academy
• Support for wellbeing
• Limitless opportunities across 5000 hotels in over 100 countries
• Participation in sustainability and inclusion initiatives
• And many more benefits aimed at supporting your growth and personality

Data Privacy Information

When you apply to Accor UK, your personal data is processed to consider and manage your application. Data may also be obtained from third parties, such as previous employers or personality assessment providers. Your responses to questionnaires will not be used for automated decision-making. We comply with data protection laws, including GDPR and the Data Protection Act 2018. Details are available in our Employee Privacy Policy.