Reservations & Events Manager

Novotel Cambridge North; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hospitality leader as a Reservations & Event Manager, where your role is pivotal in creating memorable experiences for guests. You will be the welcoming face of the hotel, managing reservations and coordinating events to perfection. This role offers opportunities for personal growth and career development within a multinational team. Enjoy a range of benefits including staff discounts, free stays, and comprehensive wellbeing support. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Staff Discounts

Free Stays

Gym Access

Comprehensive Benefits

Pension

Holidays

Free Parking

Wellbeing Support

Qualifications

• Passion for providing exceptional guest experiences.
• Ability to manage multiple reservations and inquiries.

Responsibilities

• Welcome guests and manage daily reservations across platforms.
• Coordinate events and ensure seamless execution.

Skills

Customer Service

Event Coordination

Communication

Reservation Management

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Tools

Reservation Systems

Booking Platforms (e.g., Booking.com, Expedia)

Job description

Company Overview

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Our mission at Novotel Cambridge North is to create memorable moments for our guests by connecting hearts from arrival to farewell.

Whether it's a job, a career, or a calling - we have something for you!

Ensure a wonderful guest experience by coordinating with different hotel departments.

We are looking for a passionate individual dedicated to continuously improving the quality of our hotel services.

As our next Reservations & Event Manager, you will:

• Be the face of Novotel Cambridge North, welcoming guests warmly and prioritizing their well-being while adding your personal touch.
• Be trained in all front-of-house functions and safety protocols to support your success.
• Manage daily reservations across multiple platforms (e.g., Booking.com, Expedia).
• Ensure all reservations, payments, and comments are correctly processed.
• Check OTA commissions regularly and submit reports weekly.
• Update trackers daily (e.g., no-shows, cancellations).
• Handle reservations and inquiries via phone, email, and face-to-face.
• Develop expertise in hotel bedrooms and event spaces to confidently handle inquiries.
• Conduct hotel show-arounds professionally.
• Support group bookings and liaise with other departments as needed.
• Be the first point of contact for accommodation and event inquiries.
• Coordinate and administer events, including corporate bookings, private functions, and weddings.
• Promote hotel spaces through show-arounds and build rapport with key clients.
• Provide detailed event plans to operations teams to ensure client needs are met.
• Maintain reservation system accuracy and respond promptly to inquiries.
• Coordinate group reservations, conferences, and events seamlessly.
• Liaise with clients to understand and fulfill their event requirements.
• Manage event logistics, budgets, and customer service during events.
• Handle last-minute changes professionally and gather feedback post-events.
• Be available to work flexible hours, including weekends and evenings.

Additional Benefits

• Work with multinational colleagues in a global hospitality community.
• Opportunities for career development and personal growth.
• Staff discounts, free stays, gym access, and more.
• Comprehensive benefits including pension, holidays, free parking, and wellbeing support.

Data Privacy

When applying, your personal data will be processed in accordance with GDPR and the Data Protection Act 2018, as detailed in our Employee Privacy Policy.