Reservations & Events Lead: Revenue, Groups & Meetings

Courtyard by Marriott Sheffield-Reservations; Sheffield; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Discounted room rates

Birthday holiday

Course sponsorship

30% F&B discount at RBH hotels

Flexible working arrangements

Employee assistance programme

Free meals on duty

Job summary

RBH Hospitality Management in the United Kingdom is seeking a proactive Reservations Manager for Courtyard by Marriott Sheffield-Reservations to oversee reservations, groups, meetings and events, and to deliver exceptional guest experiences across the hotel’s sales channels.

You will monitor booking trends, support revenue strategies, coordinate proposals and contracts, and collaborate with F&B and Front Office to maximise occupancy and guest satisfaction while mentoring the reservations team.

Qualifications

• Previous experience in hotel reservations, revenue management, groups, meetings and events, or a similar commercially focused hospitality role.
• A strong commercial mindset, with an understanding of occupancy, average daily rate (ADR), RevPAR, booking conversion and opportunities to maximise hotel revenue.
• Experience handling group accommodation bookings, meeting room enquiries, event proposals and client relationships.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with guests, corporate clients, event organisers and internal teams.
• Strong organisational and time‑management skills, with the ability to prioritise competing demands across reservations, meetings, events and operational support.
• Good analytical skills, with the ability to interpret booking data, monitor business performance and identify revenue opportunities.
• Experience using hotel property management systems, ideally Opera, along with Microsoft Office and other relevant booking or event management platforms.
• A proactive, hands‑on approach, with a willingness to support Front Office operations and the wider hotel team when required.
• Strong attention to detail, ensuring bookings, quotations, contracts and guest requirements are managed accurately and efficiently.
• The ability to build positive working relationships across departments, ensuring effective communication and coordination.
• Previous supervisory or management experience, with the ability to coach, develop and support team members.
• Flexibility to work shifts, including occasional weekends or evenings, according to the needs of the business.
• A genuine passion for hospitality, delivering excellent guest experiences and contributing to the hotel's commercial and operational success.

Responsibilities

• Oversee the hotel's reservations, groups, meetings and events functions, ensuring enquiries and bookings are managed efficiently while delivering exceptional guest and client experiences.
• Support the hotel's revenue management strategy by monitoring booking trends, occupancy levels, market demand and competitor pricing, identifying opportunities to maximise revenue and profitability.
• Manage daily reservation operations, ensuring accuracy across booking systems, room allocations, cancellations, special requests and guest communications.
• Take ownership of group accommodation enquiries, preparing quotations, negotiating rates within agreed parameters, coordinating bookings and ensuring all arrangements are communicated effectively across hotel departments.
• Manage meeting room and event enquiries from initial enquiry through to confirmation, including preparing proposals, coordinating contracts, managing function space availability and maximising conversion opportunities.
• Proactively identify opportunities to increase revenue through meeting room hire, group accommodation, food and beverage packages, and additional services.
• Work closely with the Food & Beverage and Operations teams to ensure all meetings, events and group bookings are effectively communicated, planned and delivered to the highest standards.
• Support the Front Office team with daily operations when required, assisting with guest enquiries, reservations, arrivals, departures and operational challenges to maintain a seamless guest experience.
• Collaborate with the Front Office Manager to ensure effective room inventory management, accurate reservations, efficient room allocations and consistent guest service standards.
• Develop and maintain strong relationships with corporate clients, event organisers and group bookers, encouraging repeat business and identifying opportunities for future bookings.
• Monitor booking conversion, group enquiries, meeting room utilisation and revenue performance, providing regular reports and recommendations to the hotel's management team.
• Work collaboratively with the Sales and Marketing team to support promotional activities, corporate accounts, group business and opportunities to increase the hotel's market presence.
• Ensure all reservations, group bookings and meeting room arrangements are accurately recorded within the hotel's systems, with clear communication between departments.
• Identify opportunities to improve operational efficiency, streamline booking processes and enhance the overall guest and client journey.
• Support the training and development of team members involved in reservations, group bookings and meeting enquiries, promoting consistency, accuracy and excellent customer service.
• Demonstrate a flexible and hands‑on approach, supporting the wider hotel operation during busy periods and contributing to the overall success of the business.

Skills

Reservations experience

Revenue management

Groups & meetings

Client relationships

Communication

Team leadership

Tools

Opera PMS

Microsoft Office

Job description

RBH Hospitality Management in the United Kingdom is seeking a proactive Reservations Manager for Courtyard by Marriott Sheffield-Reservations to oversee reservations, groups, meetings and events, and to deliver exceptional guest experiences across the hotel’s sales channels.

You will monitor booking trends, support revenue strategies, coordinate proposals and contracts, and collaborate with F&B and Front Office to maximise occupancy and guest satisfaction while mentoring the reservations team.