Reservations & Revenue Manager

Courtyard by Marriott Sheffield-Reservations; Sheffield; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Room discounts

Birthday holiday

Maternity/Parental leave

Course sponsorship

F&B discount

Refer a Friend bonus

Flexible working

Wagestream pay

Employee assistance

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is hiring a Reservations Manager for our Sheffield hotel. You will oversee reservations, groups, meetings and events, ensuring accurate enquiries, quotations and bookings while delivering exceptional guest experiences.

You will support revenue management, monitor trends, and work with Front Office, Sales and Marketing to maximise occupancy and revenue. The role requires prior reservations experience in hospitality, strong communication, and the ability to coach a team.

Qualifications

• Previous experience in hotel reservations, revenue management, groups, meetings and events, or a similar commercially focused hospitality role.

Responsibilities

• Oversee the hotel's reservations, groups, meetings and events functions, ensuring enquiries and bookings are managed efficiently while delivering exceptional guest and client experiences.
• Support the hotel's revenue management strategy by monitoring booking trends, occupancy levels, market demand and competitor pricing, identifying opportunities to maximise revenue and profitability.
• Manage daily reservation operations, ensuring accuracy across booking systems, room allocations, cancellations, special requests and guest communications.
• Take ownership of group accommodation enquiries, preparing quotations, negotiating rates within agreed parameters, coordinating bookings and ensuring all arrangements are communicated effectively across hotel departments.
• Manage meeting room and event enquiries from initial enquiry through to confirmation, including preparing proposals, coordinating contracts, managing function space availability and maximising conversion opportunities.
• Proactively identify opportunities to increase revenue through meeting room hire, group accommodation, food and beverage packages, and additional services.
• Work closely with the Food & Beverage and Operations teams to ensure all meetings, events and group bookings are effectively communicated, planned and delivered to the highest standards.
• Support the Front Office team with daily operations when required, assisting with guest enquiries, reservations, arrivals, departures and operational challenges to maintain a seamless guest experience.
• Collaborate with the Front Office Manager to ensure effective room inventory management, accurate reservations, efficient room allocations and consistent guest service standards.
• Develop and maintain strong relationships with corporate clients, event organisers and group bookers, encouraging repeat business and identifying opportunities for future bookings.
• Monitor booking conversion, group enquiries, meeting room utilisation and revenue performance, providing regular reports and recommendations to the hotel's management team.
• Work collaboratively with the Sales and Marketing team to support promotional activities, corporate accounts, group business and opportunities to increase the hotel's market presence.
• Ensure all reservations, group bookings and meeting room arrangements are accurately recorded within the hotel's systems, with clear communication between departments.
• Identify opportunities to improve operational efficiency, streamline booking processes and enhance the overall guest and client journey.
• Support the training and development of team members involved in reservations, group bookings and meeting enquiries, promoting consistency, accuracy and excellent customer service.
• Demonstrate a flexible and hands-on approach, supporting the wider hotel operation during busy periods and contributing to the overall success of the business.

Skills

Reservations management

Revenue management

Team leadership

Customer service

Communication

Forecasting

Tools

Opera PMS

Microsoft Office

Job description

RBH Hospitality Management is hiring a Reservations Manager for our Sheffield hotel. You will oversee reservations, groups, meetings and events, ensuring accurate enquiries, quotations and bookings while delivering exceptional guest experiences.

You will support revenue management, monitor trends, and work with Front Office, Sales and Marketing to maximise occupancy and revenue. The role requires prior reservations experience in hospitality, strong communication, and the ability to coach a team.