Business Support Manager

Rbh Hospitality Management; Rotherham; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday holiday

Maternity/adoption leave

Course Sponsorship

30% F&B discount

Flexible working

Wagestream – paid as you earn

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

Courtyard by Marriott Sheffield, operated by RBH Hospitality Management, seeks a proactive Reservations & Events specialist to drive group bookings and meetings, maximise revenue and deliver exceptional guest experiences. You will lead reservations, negotiate group rates, coordinate meeting spaces and partner with F&B and Operations.

You will manage enquiries from quotation through to confirmation, maintain accurate availability, and support the front desk during busy periods while focusing on

Qualifications

• Experience in hotel reservations, groups, meetings and events.
• Strong commercial mindset with understanding of ADR, RevPAR and occupancy.
• Skilled in handling enquiries, quotations, contracts and client relationships.

Responsibilities

• Oversee reservations, groups, meetings and events functions and ensure smooth enquiries and bookings.
• Support revenue management by monitoring booking trends, occupancy, demand and competitor pricing.
• Manage daily reservation operations including room allocations, cancellations and guest communications.
• Coordinate group accommodation enquiries, prepare quotations, negotiate rates and communicate arrangements across departments.
• Handle meeting room and event enquiries from enquiry to confirmation, proposals and contracts.
• Identify opportunities to increase revenue through meetings, group bookings, catering and services.
• Collaborate with F&B and Operations to deliver high standards for all meetings and events.
• Assist Front Office with daily operations and guest needs as required.
• Ensure accurate recording of reservations and room inventory across systems.

Skills

Reservations

Revenue mgmt

Group bookings

Meetings & events

Customer service

Communication

Analytical skills

Opera PMS

MS Office

Tools

Opera PMS

Microsoft Office

Job description

• Oversee the hotel's reservations, groups, meetings and events functions, ensuring enquiries and bookings are managed efficiently while delivering exceptional guest and client experiences.
• Support the hotel's revenue management strategy by monitoring booking trends, occupancy levels, market demand and competitor pricing, identifying opportunities to maximise revenue and profitability.
• Manage daily reservation operations, ensuring accuracy across booking systems, room allocations, cancellations, special requests and guest communications.
• Take ownership of group accommodation enquiries, preparing quotations, negotiating rates within agreed parameters, coordinating bookings and ensuring all arrangements are communicated effectively across hotel departments.
• Manage meeting room and event enquiries from initial enquiry through to confirmation, including preparing proposals, coordinating contracts, managing function space availability and maximising conversion opportunities.
• Proactively identify opportunities to increase revenue through meeting room hire, group accommodation, food and beverage packages, and additional services.
• Work closely with the Food & Beverage and Operations teams to ensure all meetings, events and group bookings are effectively communicated, planned and delivered to the highest standards.
• Support the Front Office team with daily operations when required, assisting with guest enquiries, reservations, arrivals, departures and operational challenges to maintain a seamless guest experience.
• Collaborate with the Front Office Manager to ensure effective room inventory management, accurate reservations, efficient room allocations and consistent guest service standards.
• Develop and maintain strong relationships with corporate clients, event organisers and group bookers, encouraging repeat business and identifying opportunities for future bookings.
• Monitor booking conversion, group enquiries, meeting room utilisation and revenue performance, providing regular reports and recommendations to the hotel's management team.
• Work collaboratively with the Sales and Marketing team to support promotional activities, corporate accounts, group business and opportunities to increase the hotel's market presence.
• Ensure all reservations, group bookings and meeting room arrangements are accurately recorded within the hotel's systems, with clear communication between departments.
• Identify opportunities to improve operational efficiency, streamline booking processes and enhance the overall guest and client journey.
• Support the training and development of team members involved in reservations, group bookings and meeting enquiries, promoting consistency, accuracy and excellent customer service.
• Demonstrate a flexible and hands‑on approach, supporting the wider hotel operation during busy periods and contributing to the overall success of the business.
  Previous experience in hotel reservations, revenue management, groups, meetings and events, or a similar commercially focused hospitality role.
• A strong commercial mindset, with an understanding of occupancy, average daily rate (ADR), RevPAR, booking conversion and opportunities to maximise hotel revenue.
• Experience handling group accommodation bookings, meeting room enquiries, event proposals and client relationships.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with guests, corporate clients, event organisers and internal teams.
• Strong organisational and time‑management skills, with the ability to prioritise competing demands across reservations, meetings, events and operational support.
• Good analytical skills, with the ability to interpret booking data, monitor business performance and identify revenue opportunities.
• Experience using hotel property management systems, ideally Opera, along with Microsoft Office and other relevant booking or event management platforms.
• A proactive, hands‑on approach, with a willingness to support Front Office operations and the wider hotel team when required.
• Strong attention to detail, ensuring bookings, quotations, contracts and guest requirements are managed accurately and efficiently.
• The ability to build positive working relationships across departments, ensuring effective communication and coordination.
• Previous supervisory or management experience, with the ability to coach, develop and support team members.
• Flexibility to work shifts, including occasional weekends or evenings, according to the needs of the business.
• A genuine passion for hospitality, delivering excellent guest experiences and contributing to the hotel's commercial and operational success.
  Courtyard by Marriott Sheffield is a brand-new 150‑bedroom hotel perfectly located between Sheffield and Rotherham. Set within a growing business park and the new Waverley residential development, and just 10 minutes from Meadowhall, the hotel is ideally placed to attract both corporate and leisure guests. The hotel features stylish rooms across five floors, a fully equipped residents' gym, one meeting room, and an on‑site car park. Our all-day Aspen Restaurant & Bar is expected to become a key dining spot in the area. As part of the globally respected Marriott brand, this property offers the opportunity to be part of a world‑class hospitality team., At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
  You will have access to a benefits package we believe truly works for our people
• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• And much much more!