Reservations & Events Coordinator

WSH Group; Greater London; On-site; GBP 30,000 - 41,000; Full time

Benefits offered by this job

Holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Refer a friend bonus

Thank you vouchers

24-hour helpline

Choices platform discounts

Training Academy

Job summary

Portico is recruiting a Conference Services and Events Coordinator to manage all meeting and event bookings at our flagship City location. You will own the reservations process, coordinate with the Conference Services Supervisor, and ensure accuracy and timely communication.

Ideal candidates will have experience in reservations within a luxury hotel or high-end corporate environment, strong communication skills, and a proactive, detail-oriented mindset.

Qualifications

• Previous experience in reservations within a 5 star hotel or high end corporate environment is essential.
• Familiarity with room reservations systems and event planning processes is highly desirable.
• Strong communication skills and the confidence to build effective relationships with clients, colleagues and onsite vendors.
• Proactive, organised and able to thrive in a fast-paced, high-expectation environment.

Responsibilities

• Maximising space utilisation
• Managing requests with precision and pace
• Building strong relationships with onsite vendors
• Ensuring every detail is communicated clearly and delivered flawlessly

Skills

Reservations experience

Event coordination

Customer service

Communication skills

Attention to detail

Tools

Reservations software

Event planning tools

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Portico is on the lookout for a sharp, proactive, people focused Conference Services and Events Coordinator (Reservations & Events Coordinator) to join our elite team at a leading American multinational investment bank and financial services company in the heart of the City.

This is one of Portico’s flagship locations — a place where exceptional service isn’t just expected, it’s the standard. Our team is known for its intuitive approach, meticulous planning, and unwavering commitment to excellence. We’re the partner our client relies on to deliver seamless experiences, and we take pride in raising the bar every single day.

About the role

As our Conference Services & Events Coordinator, you’ll be the engine behind all meeting and event bookings. Working closely with the Conference Services Supervisor, you’ll take full ownership of the reservations process — ensuring every request is handled promptly, accurately, and in line with our booking guidelines.
You’ll be the person who keeps the bigger picture in focus:

• Maximising space utilisation
• Managing requests with precision and pace
• Building strong relationships with onsite vendors
• Ensuring every detail is communicated clearly and delivered flawlessly

This is a role for someone who thrives in a fast paced, high expectation environment and loves being at the centre of creating exceptional experiences.

If you bring a can do attitude, natural organisation skills, and a passion for service that shines, we’d love to hear from you.

Hours: 40 hours per week, 8.5 hours a day shifts between 08.00 - 18.30, Monday to Friday
Salary: £35,838 per annum

What you’ll bring to the team

• A warm, friendly, and professional manner, with a genuine passion for delivering service excellence.
• A proactive, innovative mindset — someone who enjoys finding smart solutions and elevating the guest experience.
• Exceptional attention to detail, ensuring every booking, communication, and coordination task is handled with precision.
• Previous experience in reservations within a 5 star hotel or high end corporate environment — this is essential for success in the role.
• Familiarity with room reservations systems and event planning processes is highly desirable.
• Strong communication skills and the confidence to build effective working relationships with clients, colleagues, and onsite vendors.
• A motivated, can do attitude, with the flexibility to thrive in a fast paced, high expectation environment.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.