Reception Supervisor

SmartRecruiters, Inc.; Greater London; On-site; GBP 37,000 - 50,000; Full time

Benefits offered by this job

Holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Refer a friend bonus

24/7 employee helpline

Discounts platform

Training academy

Job summary

Portico are currently recruiting for a Reception Supervisor for our team based at an American multinational investment bank and financial services company in the City.

Daily, the Reception Supervisor will lead a front-of-house team of 10+ people, ensuring intuitive service and faultless standards while managing shifts from 7 am to 7 pm, with occasional late cover. The role emphasizes planning holidays and rosters to support exemplary client experience.

Qualifications

• Experience in supervising a team of at least 10 people, covering all first line aspects such as absence, holiday and rota management.
• Candidates will preferably have experience of working in customer services, within a high end corporate or hotel environment.

Responsibilities

• Lead front-of-house services and supervise a team of 10+.
• Plan shifts and cover occasional late finishes to ensure service standards.
• Deliver exceptional customer service and engage with client goals for Portico’s client.

Skills

Team leadership

Customer service

Shift planning

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

Portico are currently recruiting for a Reception Supervisor for our team based at an American multinational investment bank and financial services company in the City.

The investment bank and financial services company are a true flagship location for Portico! The team take pride in being the service partner selected to deliver the front of house services, and have a special can-do, flexible approach, relishing the opportunity to keep raising the bar, exceeding expectations at every chance they get.

Daily, the Reception Supervisor will get to know the client’s vision of exceeding expectations through intuitive service, careful planning, and faultless standards. Team motivation, pride and engagement are essential to exceeding our client’s expectations, and the Supervisor plays a huge part in ensuring all these things are present.

Working Hours: 40 hours per week, shifts between 7 am and 7 pm, with occasional late cover until 9 pm

Salary: £43,079 per annum

Qualifications

Experience in supervising a team of at least 10 people, covering all first line aspects such as absence, holiday and rota management are important for the successful candidate. It is also expected that candidates will have knowledge of exceptional service and be able to demonstrate how they have led these services within a previous position.

Candidates will preferably have experience of working in customer services, within a high end corporate or hotel environment.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.