Reservations Coordinator

JR United Kingdom; Slough; On-site; GBP 24,000 - 30,000; Full time

Job summary

A global leader in hospitality is seeking a Reservations Coordinator to manage bookings and enhance guest experiences. Ideal candidates will possess strong organisational skills and previous experience in hospitality, ensuring seamless customer interactions. This role involves handling enquiries and working closely with team departments to fulfil guest needs, with a chance for hybrid work post-probation.

Qualifications

• Experience in reservations or hospitality preferred.
• Strong organisational and communication skills required.
• Familiarity with reservation systems is essential.

Responsibilities

• Handle enquiries, bookings, and cancellations efficiently.
• Provide excellent customer service via phone and email.
• Liaise with departments for smooth guest coordination.

Skills

Organisational skills

Communication skills

Customer service

Education

Previous reservations or hospitality experience

Tools

Reservation systems

Basic computer packages

Job description

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Alchemy Global Talent Solutions is assisting a global leader who are hiring a Reservations Coordinator to ensure seamless booking experiences.

The Reservation Coordinator will work closely with clients from all around the world to establish hospitality needs for their overseas visitors.

This will run on a shift bases with occasional weekend working.

Responsibilities:

• Handle enquiries, bookings, and cancellations with accuracy and efficiency.
• Utilise reservation systems for processing and record-keeping.
• Provide prompt and excellent customer service via phone and email.
• Address guest concerns and special requests to enhance their experience.
• Liaise with departments for smooth communication and guest coordination.

Qualifications:

• Previous reservations or hospitality experience preferred.
• Strong organisational and communication skills.
• Proficient in reservation systems and basic computer packages.
• This is on site role with the opportunity to work hybrid after probation period.