Reservations Coordinator

Home House; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Home House, an exclusive private members' club in London, seeks a passionate Reservations Coordinator. This role involves managing table and bedroom reservations, ensuring exceptional service standards, and enhancing guest experiences. Join a supportive environment that values growth, offering a competitive salary and various perks like private health insurance and gym discounts.

Benefits

Competitive salary and pension

Private health insurance

Gym and retail discounts

Complimentary meals on duty

50% taxi contribution for late shifts

Full uniform provided

Qualifications

• Proven experience in reservations or guest service.
• Strong knowledge of reservation systems.
• Highly organised with proactive approach to satisfaction.

Responsibilities

• Handle all reservations and enquiries with care.
• Ensure compliance with Standard Operating Procedures.
• Support group bookings and enhance guest experiences.

Skills

Communication

Attention to Detail

Multitasking

Customer Service

Sales Awareness

Tools

Reservation Systems

Job description

Do you strive to deliver excellence in an atmosphere of luxury and sophistication?

Home House, the epitome of elegance and prestige, is seeking a dynamic individual to join our team as a Reservations Coordinator.

Why Home House?

Join our family: Become part of a team that prides itself on delivering unparalleled experiences and setting the standard for luxury hospitality.

Career growth: Elevate your career in hospitality within a renowned establishment, with opportunities for advancement and skill development.

Prestigious environment: Work in one of London's most exclusive private members' clubs in an opulent setting.

Exceptional standards: Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount.

Vibrant atmosphere: Immerse yourself in the unique energy of Home House.

Your purpose

Convert and confirm all table and bedroom reservation enquiries, ensuring all information and comments are correct.

Deal with all reservations and enquiries with care and in line with the Company’s procedures.

Ensure our Standard Operating Procedures are followed consistently in order to maintain our standards of guest service and provide a warm welcome to each member and guest.

Have complete knowledge of facilities, room rates, promotions and hours of operation across both Houses so that you can positively approach bedroom, room service and F&B outlet sales opportunities.

Assist the Group Reservations Manager, Reception / Front of House teams with systems ensuring correct allocation of tables, close outs, notes and messages.

Coordinate rewards and VIP treatment for special guests on arrival with the Reception / Front of House teams.

Support the coordination of group booking enquiries for the Food & Beverage teams, including the preparation of function sheets to ensure clear communication with all relevant departments.

Support members’ parties, including bookings, dining options, logistics and ticketing.

About You

Proven experience in reservations, Front of House or guest service.

A confident, clear communicator with a professional phone manner and strong multitasking ability.

Highly organised with excellent attention to detail and a proactive approach to guest satisfaction.

Strong knowledge of reservation systems and a keen understanding of Standard Operating Procedures.

Sales-aware with the ability to both upsell and cross-sell.

A team player who is passionate about delivering memorable guest experiences, with a warm and welcoming attitude

In return, what do we offer?

• A supportive and inclusive work environment where your contributions are valued.
• Opportunities for career advancement and ongoing training.
• Competitive salary and pension.
• Private health insurance and Employee Assistance scheme.
• Gym and retail discounts.
• 50% taxi contribution for late-night shifts.
• Complimentary meals on duty.
• In-House experiences at both Home House and Home Grown.
• Wagestream.
• Full uniform is provided.
  
  

If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!

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