Reservations Coordinator

Alchemy Global Talent Solutions Ltd.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Alchemy Global Talent Solutions is seeking a Reservations Coordinator in London to enhance booking experiences for international clients. This role involves managing bookings and delivering exceptional customer service while collaborating with various departments. Ideal candidates will have a background in hospitality and strong organizational skills.

Qualifications

• Previous reservations or hospitality experience preferred.
• Strong organisational and communication skills required.
• Proficient in reservation systems and basic computer packages.

Responsibilities

• Handle enquiries, bookings, and cancellations with accuracy.
• Provide excellent customer service via phone and email.
• Liaise with departments for smooth guest coordination.

Skills

Organisational skills

Communication skills

Customer service

Tools

Reservation systems

Basic computer packages

Job description

Alchemy Global Talent Solutions is assisting a global leader who are hiring a Reservations Coordinator to ensure seamless booking experiences.

The Reservation Coordinator will work closely with clients from all around the world to establish hospitality needs for their overseas visitors.

This will run on a shift bases with occasional weekend working.

Responsibilities:

• Handle enquiries, bookings, and cancellations with accuracy and efficiency.
• Utilise reservation systems for processing and record-keeping.
• Provide prompt and excellent customer service via phone and email.
• Address guest concerns and special requests to enhance their experience.
• Liaise with departments for smooth communication and guest coordination.

Qualifications:

• Previous reservations or hospitality experience preferred.
• Strong organisational and communication skills.
• Proficient in reservation systems and basic computer packages.
• This is on site role with the opportunity to work hybrid after probation period.