Reservations Coordinator

JR United Kingdom; Luton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in temporary housing solutions seeks a dedicated Reservations Coordinator for their London office. This full-time role involves coordinating accommodations for international clients and delivering exceptional customer service. Ideal candidates will possess strong communication skills and relevant hospitality experience, aiming to enhance client satisfaction.

Qualifications

• Strong interpersonal skills and experience in building client relationships.
• Experience in resolving complex customer issues.

Responsibilities

• Building and maintaining strong client relationships.
• Coordinating bookings with housing partners.
• Resolving issues promptly during the booking process.

Skills

Interpersonal skills

Communication

Customer satisfaction

Organizational skills

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Job description

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Reservations Coordinator, Luton, Bedfordshire

Client: Nomad Temporary Housing

Location: Luton, Bedfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

At Nomad Temporary Housing, we offer over 163,000 high-quality temporary corporate apartments worldwide, combined with exceptional service. We cater to a diverse clientele, including Fortune 1000 companies, relocation firms, and smaller organizations.

Our achievements include being ranked #1 in Overall Satisfaction and Net Satisfaction in the 2023 Relocating Employee Survey by Trippel Survey and Research LLC, and being listed as #422 on Inc. Magazine's list of America's fastest-growing private companies, with a growth rate of 1126%.

Nomad has offices in California, Phoenix, London, Shanghai, and Hong Kong.

Role Description

We are seeking a dedicated Reservation Coordinator for our London office. This full-time, on-site role is vital in providing our clients with optimal temporary housing solutions.

You will work with international clients to understand their needs and coordinate with housing partners across the EMEA region to secure suitable accommodations. Your responsibilities include:

• Building and maintaining strong client relationships
• Coordinating bookings with housing partners
• Resolving issues promptly during the booking process
• Maintaining accurate records of interactions and bookings
• Collaborating with team members to share insights and improve service

If you are passionate about customer service, possess excellent communication skills, and can manage multiple tasks efficiently, we invite you to join our team dedicated to excellence and outstanding client service.

Qualifications

• Strong interpersonal skills and experience in building client relationships
• Proven ability to maintain high customer satisfaction
• Experience in resolving complex customer issues
• Excellent written and verbal communication skills
• Hospitality or customer service experience preferred
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• Strong organizational and time-management skills