Reservations Coordinator

Holiday Inn Manchester City Centre; Manchester; On-site; GBP 24,000 - 28,000; Full time

Job summary

A popular city center hotel in Manchester is seeking a Reservations Coordinator to deliver seamless booking experiences and maximize room revenue. In this role, you will manage bedroom inquiries, support revenue performance, and ensure guest satisfaction from the first contact. Ideal candidates will have strong organizational skills, attention to detail, and experience in customer service. Join our busy 4-star hotel and be part of a dynamic team dedicated to providing top-notch service.

Qualifications

• Experience in a reservations or customer service role is preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong communication skills, both written and verbal.

Responsibilities

• Manage all bedroom reservations inquiries from inquiry to confirmation.
• Ensure accurate input, amendments, and cancellations across all systems.
• Act as a key point of contact for guests, agents, and corporate clients.
• Maximise revenue through upselling room types, packages, and add-ons.
• Resolve reservation queries efficiently to ensure guest satisfaction.

Skills

Organisational skills

Attention to detail

Customer service

Upselling skills

Job description

Reservations Coordinator Holiday Inn Manchester City Centre•Manchester, Greater Manchester, UK

Were Hiring: Reservations Coordinator

Deliver seamless booking experiences and maximise room revenue in the heart of Manchester.

If youre organised, detail-focused and enjoy converting enquiries into confirmed stays, youll thrive at Holiday Inn Manchester City Centre.

Were a busy 4-star hotel with an unbeatable location less than five minutes from Piccadilly Station. Were now looking for a Reservations Coordinator to manage bedroom enquiries, support revenue performance and ensure every guest journey starts smoothly from the very first contact.

What Youll Do

Reservations & Coordination:

• Manage all bedroom reservations enquiries from enquiry to confirmation
• Ensure accurate input, amendments and cancellations across all systems
• Act as a key point of contact for guests, agents and corporate clients
• Convert individual and group bedroom enquiries into confirmed bookings
• Maximise revenue through upselling room types, packages and add-ons
• Support promotional offers and rate strategies in line with Revenue goals

Accuracy & Service

• Maintain high standards of accuracy, compliance and attention to detail
• Deliver professional, friendly and timely communication at all times
• Resolve reservation queries efficiently to ensure guest satisfaction