Reservations Coordinator

TN United Kingdom; Knutsford; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Reservations Coordinator to be the first point of contact for guests. This rewarding role involves managing a busy reservations office, ensuring a seamless guest experience from the moment they inquire. The successful candidate will thrive in a fast-paced environment, showcasing their customer service skills and IT proficiency. With full training provided, this is an excellent opportunity for someone looking to grow their career in hospitality. Enjoy benefits like flexible wage access, generous annual leave, and a supportive work culture that fosters development.

Benefits

Wagestream - access to wages

28 days annual leave

Health cash plan

Life assurance

Bespoke training programmes

Supportive work environment

Qualifications

• Experience in a similar role is advantageous but not required.
• Proficiency in IT systems and excellent telephone manner are essential.

Responsibilities

• Communicate with guests to ensure their needs are met.
• Assist with reservations and contribute to sales targets.
• Showcase facilities and provide excellent customer service.

Skills

Customer Service

Communication Skills

IT Proficiency

Organizational Skills

Multitasking

Education

Experience in Customer Service

Tools

Online Booking Systems

Job description

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As a Reservations Coordinator you are the first point of contact for guests before they even arrive

You will help to manage our busy reservations office and ensure everything is in place to make sure the guest’s experience is the best it can be.

Your day to day;

• Spending most of your day communicating with potential and repeat guests
• Using the telephone and online booking systems to seamlessly meet the guests needs
• Providing the best possible customer service to all of our guests, be it business or pleasure
• Making and assisting with reservations
• Contributing towards sales for bedroom occupancy targets
• Using your knowledge to showcase the facilities offered at your site

Who are we looking for?

We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest’s expectations.

As Reservations Coordinator, you will be calm under pressure with an excellent telephone manner and the ability to multi task.

As a lot of of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.

You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.

In return, we are offering a rewarding role with scope for career progression along with;

• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave
• Health cash plan
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment