Reservations Coordinator

TN United Kingdom; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic team as a Reservations Coordinator, where you will be the first point of contact for guests, ensuring a seamless experience from the moment they inquire. In this role, you will manage a busy reservations office, providing top-notch customer service while utilizing various IT systems to meet guests' needs. This position offers a rewarding environment with opportunities for career progression, making it ideal for those who thrive on delivering exceptional service and enjoy working in a fast-paced setting. If you're detail-oriented and eager to exceed expectations, this is the perfect opportunity for you.

Benefits

Wagestream

28 days annual leave

Health cash plan

Life assurance

Bespoke training programmes

Supportive work environment

Qualifications

• Experience in a customer-facing role is advantageous but not required.
• Proficiency in IT systems is essential for managing online reservations.

Responsibilities

• Communicate with guests to assist with reservations and inquiries.
• Ensure exceptional customer service and meet guest expectations.

Skills

Customer Service

Communication

IT Systems Proficiency

Multi-tasking

Attention to Detail

Organizational Skills

Education

Experience in Customer Service

Job description

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As a Reservations Coordinator you are the first point of contact for guests before they even arrive

You will help to manage our busy reservations office and ensure everything is in place to make sure the guest’s experience is the best it can be.

Your day to day;

• Spending most of your day communicating with potential and repeat guests
• Using the telephone and online booking systems to seamlessly meet the guests needs
• Providing the best possible customer service to all of our guests, be it business or pleasure
• Making and assisting with reservations
• Contributing towards sales for bedroom occupancy targets
• Using your knowledge to showcase the facilities offered at your site

Who are we looking for?

We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest’s expectations.

As Reservations Coordinator, you will be calm under pressure with an excellent telephone manner and the ability to multi task.

As a lot of of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.

You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.

In return, we are offering a rewarding role with scope for career progression along with;

• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave
• Health cash plan
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment