Front of House Manager

Champneys; Wilmslow; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health & wellbeing

Digital fitness prog

Nutrition guides

Self-guided meditation

Champneys experiences

Schedules app

Champneys social platform

Employee assistance

Discounts & perks

Spa day after probation

Product discounts

Partner discounts Elemis/Clarins

Gym memberships

Refer a friend

Long service celebrations

Free parking

Job summary

Champneys in Wilmslow, United Kingdom, is seeking a Front of House Manager to lead the guest-facing team and ensure the highest standards of service and guest satisfaction. You will guide front desk operations, build strong guest relationships, and drive performance and profitability across the department.

The role emphasizes leadership, knowledge of the property, and excellent communication to support the wider team, with a benefits package linked to being part of the Champneys well-being brand.

Responsibilities

• Lead the team to deliver excellent guest care and first-class service.
• Act as the go-to Manager, maintaining exceptional guest knowledge.
• Maintain staffing levels and control turnover to ensure smooth operations.
• Manage front desk performance to improve profitability and service delivery.
• Identify corporate opportunities within the property for room and spa business.

Job description

Contract: Full Time
Salary: Dependant on Experince

We know more often than not the guest experience starts with you. That’s why to work as part of our Front of House team you will know we only get one chance at creating a first impression, we only deliver our best, and we do it always.

The Role Objective

The team that you lead is often the first point of interaction with our brand and is the heart of our operation. It is on this basis that as the Front of House Manager you ensure your team operate to the highest of standards of performance and guest care. You will naturally be a leader and have the guests interests and experiences at heart.

Guests and colleagues look to the Front Office team for all property related information and rely on the team for all guest related queries, it is based on this, that role is one that requires for you to possess excellent knowledge and data within your area, and you use your exceptional communication skills to support the wider team.

Some Responsibilities include:

• Lead the team to success both in personal and professional standards.
• Act as a go to Manager within the business and manager that holds exceptional customer knowledge.
• Maintain adequate staffing levels by ensuring retention is high and turnover is low.
• To manage the department through short-term measurable objectives, to continually improve the performance and profitability of the front desk.
• To establish corporate business opportunities within the property, for room business and spa business. Support other corporate sales activities in the property.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].

Expected Salary (this is not sent to the employer)

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