Porter

Buxton Crescent; Buxton; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Health and wellbeing incentives

Champneys experiences

Complimentary spa day after probation

Discounts on Champneys products

Employee assistance programme

Discounted stays for employees and fam

Job summary

Champneys Buxton is seeking a part-time guest service host to welcome guests and deliver outstanding customer care. You will check guests in on arrival, provide tours and welcome packs, and support the Reception team to ensure a smooth stay. You should be friendly, professional and available for evenings and weekends in a busy hospitality environment.

A range of wellbeing benefits awaits you. Benefits include health and wellbeing incentives, access to Champneys experiences, spa day after

Qualifications

• Customer service experience or ability to provide high-quality guest care.
• Strong communication and welcoming manner.
• Attention to detail and ability to follow procedures.

Responsibilities

• Check in guests on arrival and complete registration, tours and welcome pack.
• Support Reception and other areas to assist guests during stay or visit.
• Provide polite, friendly, and helpful interactions with guests and colleagues.
• Be available to work evenings and weekends, thrive in a customer-focused environment.
• Participate in fire drills and ensure team awareness of safety systems.

Skills

Customer service

Teamwork

Attention to detail

Evenings and weekends availability

Job description

Contract: Part Time
Salary: Up to £12.71 per hour plus tips

16 hours per week

With guest satisfaction at the forefront of what we do, you will ensure our guests receive a warm welcome and the highest customer service as soon as they step foot through our doors. Your main responsibility will be to provide ultimate customer service to guests and ensure the highest standards of customer care are maintained in line with company standards.

Other responsibilities include;

• Checking in guests on arrival and complete the correct registration procedure including providing tours and explaining the welcome pack.
• Supporting both the Reception team and other areas to ensure that all guests are supported during their stay or visit.
• Demonstrating great customer service and ensuring you are polite, friendly and helpful at all times when interacting with guests and colleagues.
• You will have a high attention to detail, be available to work evenings and weekends and thrive working within a customer focused environment.
• Taking part in regular fire drills to familiarise self with the systems and procedures, to ensure that team are refreshed every 6 months and Night team every 3 months.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].

Expected Salary (this is not sent to the employer)

(optional) I am a diversity candidate. I am BIPOC or from a disadvantaged background or over 55 years old or Non-Binary or Disabled or Non-Heterosexual etc.

I am a freelancer / contractor / bank