Admin and Reservations Assistant

JAMIE OLIVER ENTERPRISES LIMITED; London; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading company in the culinary industry seeks a part-time Admin and Reservations Assistant to support its Cookery School and Restaurant Group. Responsibilities include managing reservations and customer support, with a focus on delivering excellent service. The ideal candidate will be organized, proactive, and possess strong communication skills. Additional perks include a friendly culture, competitive salary, and various benefits.

Benefits

Private medical cover

Life and health insurance

Training opportunities

Generous holiday allowance

Food perks

Discounts

Social events

Wellness programs

Qualifications

• Experience in administrative or reservations roles.
• Proficient in reservation systems.
• Strong organizational skills and multitasking abilities.

Responsibilities

• Manage incoming reservation requests and maintain the reservations system.
• Provide customer service support and resolve inquiries.
• Perform general administrative tasks and coordinate meetings.

Skills

Organizational skills

Customer service focus

Communication

Problem-solving

Attention to detail

Tools

MS Office Suite

Reservation systems

Job description

Position

We are seeking a highly organized individual to serve as the backbone of administrative support for the Jamie Oliver Cookery School and the Jamie Oliver Restaurant Group.

This is a part-time (4 days per week), permanent role, starting as soon as possible. Please submit a Cover Letter and CV via our Careers page to be considered.

The Admin and Reservations Assistant's primary responsibility is to support the Customer Service team in managing reservations, responding to customer inquiries, and performing administrative tasks to ensure smooth operations. This role is key in delivering excellent customer service and effective reservation management.

Your responsibilities include:

Reservations Management:

• Handle all incoming reservation requests promptly and accurately.
• Maintain and update the reservations system to reflect current bookings and availability.
• Optimize the reservations process to maximize occupancy and efficiency.
• Monitor third-party booking platforms for seamless integration with the internal system.

Customer Service Support:

• Respond to inquiries via phone, email, and in person professionally and courteously.
• Resolve customer complaints related to reservations, ensuring high satisfaction.
• Assist in implementing customer service policies and procedures.

Administrative Duties:

• Perform general administrative tasks such as filing, data entry, and document management.
• Assist with scheduling meetings, preparing reports, and maintaining office supplies.
• Coordinate training sessions and team meetings as needed.
• Prepare and distribute internal communications to keep staff informed.

Requirements:

• Proven experience in similar administrative or reservations roles in customer-focused environments.
• Proficiency in reservation systems and MS Office Suite.
• Strong organizational skills with multitasking and prioritization abilities.
• Excellent written and verbal communication skills, customer-centric approach.
• Attention to detail and confidentiality.
• Proactive, positive attitude, and commitment to quality.
• Strong problem-solving skills and adaptability.
• Ability to work independently and collaboratively.

Additional benefits include a friendly company culture, competitive salary & bonus, private medical cover, life and health insurance, training opportunities, generous holiday allowance, food perks, discounts, social events, and wellness programs.