Reservations and Receptionist

H&C Solutions; London Borough of Ealing; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Free meals on duty

50% dining discount

Pension

Childcare support

Refer-a-friend incentive

Internal training and career dev

Job summary

H&C Solutions is seeking a Reservations and Reception Agent for their London venues. The role involves managing bookings, handling enquiries, and warmly welcoming guests at a front desk near Victoria station.

The position requires strong English communication, excellent organisational skills, and confident IT abilities. Experience in upscale dining or events and familiarity with OpenTable, Quadranet or Collins is advantageous.

Qualifications

• Excellent written and spoken English required and a calm approach when coordinating reservations.
• Experience in award-winning restaurants or high-profile event companies is highly desirable.
• Strong communication and organisational abilities are essential for this role.

Responsibilities

• Manage bookings and enquiries with efficiency and accuracy.
• Provide a warm welcome at reception and handle front desk duties.
• Coordinate reservations during busy service while maintaining guest relations.

Skills

Strong communication

Organisational ability

IT skills

Tools

OpenTable

Quadranet

Collins

Job description

This permanent Reservations and Receptionist position with H&C Solutions sits within an established independent restaurant and event venue group in London, operating across two successful sites with plans for further growth. Working 45 hours weekly, including evenings and weekends, the post holder manages bookings, handles enquiries, and provides a warm welcome at reception, five minutes from Victoria station. Strong communication, organisational ability, and confident IT skills are essential, alongside a calm approach when coordinating reservations during busy service.

A competitive salary of £16.21 per hour applies, with free meals on duty, a 50% dining discount, internal training, career development, pension, childcare support, and a refer-a-friend incentive.

Reservations and Reception Agent

Our client is an iconic, independent restaurant and event venue group, renowned for delivering exceptional dining experiences across two highly successful locations. Well-established in London, the group has ambitious plans to expand its portfolio in the coming years. This is an excellent opportunity for a talented Reservations and Reception Agent to join a stable, distinctive, and forward-thinking operation.

Benefits

• A competitive salary based on andpound;16.21 per hour
• 5 minute walk from Victoria station
• 45 hours per week, includes weekends and evenings
• 50% discount on restaurant dining
• Refer a friend cash incentive scheme
• Internal training and career development
• Generous pension schemes
• Free meals on duty
• Childcare schemes
• Opportunities for further training andndash; such as WSET andamp; Food and drinks Certificates

Expectations

• Experience within award-winning restaurants or high-profile event companies is highly desirable.
• Familiarity with reservation systems such as OpenTable, Quadranet, or Collins is a strong advantage.
• We are looking for a Reservations and Reception Agent with excellent written and spoken English, and a proven ability to build strong relationships with guests and colleagues.
• The ideal candidate thrives under pressure and is comfortable working across both head office reservations and a fast-paced restaurant front desk environment.