Meeting & Events Sales Coordinator

Millennium Hotels UK/EU - Careers; Salford; On-site; GBP 23,000 - 31,000; Full time

Job summary

The Copthorne Hotel Manchester, part of Millennium Hotels and Resorts, invites an experienced Meeting & Events Sales Coordinator to join the team at Salford Quays. You will ensure all enquiry details are recorded and communicated effectively with operational teams to enable smooth events.

You will work with the Sales Manager to maximise enquiries, upsell equipment, F&B and facilities, and handle function sheets and weekly updates for the Operations Team.

Qualifications

• Hospitality and customer service experience required.
• Experience in Conference & Events Sales Administration/Coordinator role preferred.
• Experience with Opera PMS/Sales and Catering systems.
• Excellent organisational skills and ability to work under pressure.
• Good written and verbal communication; ability to work in a team.

Responsibilities

• Work as part of the Meeting & Events Sales team reporting to the Sales Manager.
• Answer and handle enquiries promptly and courteously.
• Identify client requirements and how the hotel can meet their needs.
• Maximise sales, occupancy and revenue through upselling equipment, F&B and facilities.
• Input enquiries into Sales & Catering system accurately.
• Prepare function sheets and distribute weekly, updating Operations as required.
• Collaborate with the team to meet department objectives and budget.

Skills

Hospitality experience

Customer service

Excellent communication

Organisation skills

Teamwork

Tools

Opera PMS/Sales and Catering

Job description

• Are you an experienced Meeting & Events Sales Coordinator?
• Are you passionate about excellent customer service?
• Do you have a high attention to detail and accuracy?

• Are you an experienced Meeting & Events Sales Coordinator?
• Are you passionate about excellent customer service?
• Do you have a high attention to detail and accuracy?

The Copthorne Hotel Manchester

has an exciting opportunity for an experienced and enthusiastic Meeting & Events Sales Coordinator who will ensure all enquiry details are recorded and communicated effectively through close liaison with the operational teams to enable the smooth running of events within the hotel.

Key responsibilities as M&E Sales Coordinator

• Working as part of the Meeting & Events Sales team, reporting to the Sales Manager
• Ensuring the telephone is answered promptly in a polite and courteous manner
• Establishing client requirements and identifying how the hotel can facilitate their needs and responding to all M&E enquiries complying with company standards
• Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, Food & Beverages and relevant hotel facilities, where possible
• Dealing with all enquiries promptly and following up on a timely basis including inputting all enquiries accurately into the Sales & Catering system
• Compiling accurate function sheets, distributing weekly and discussing with the Operations Team accordingly, proving updates as required
• Actively working as part of a team to achieve the department objectives and budget

What are we looking for?

• Previous hospitality and customer service experience preferably within a Conference & Events Sales Administration/Coordinator role/similar
• Experience of Opera PMS/Sales and Catering
• Excellent organisational skills
• The ability to work well under pressure and often to tight deadlines
• Excellent communication skills both oral and written
• The ability to use initiative working on own and as part of the team
• Ability to work 40 hours / 5 days per week. This will generally be between Monday and Friday, however, occasional/weekend work may be required, depending on business needs

About the Hotel

The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

• Social Events, Wellbeing and Team Activities
• Salary: 27,060.80 per annum
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme
• and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.