Reservations Agent

Millennium Hotels UK/EU - Careers

Greater London

On-site

GBP 21,000 - 27,000

Full time

13 hours ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Social Events

Training and development

Pension Salary Sacrifice Scheme

Discount on Accommodation worldwide

Life Assurance

Job summary

Millennium Gloucester Hotel London Kensington is seeking a Reservations Agent to handle all room reservation inquiries, maintain accurate records, and maximize revenue potential for the hotel.

The role requires knowledge of OPERA, strong customer service, and the ability to work under pressure within a busy hotel environment.

Qualifications

Ability to work in a team.
Capacity to work under pressure.
Knowledge/Experience in hotels.

Responsibilities

To answer all incoming Reservation inquiries, by telephone or fax, in a timely manner, to the agreed departmental standard, and convert them to bookings where possible.
To be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
To adhere to Minimum Rate/Minimum Stay strategies, while aiming for the highest possible revenue for the hotel.
To input Reservations into the OPERA reservations system, ensuring details are accurate and complete.
To give a polite and friendly response to all incoming telephone inquiries.
To process all fax/letter inquiries and reservation confirmations on the same day as receipt.
To maintain accurate filing systems for all correspondence within the department, and ensure daily filing.

Skills

Teamwork

Customer service

Ability to work under pressure

Hotel knowledge/experience

Tools

OPERA reservations system

Job description

Millennium Hotel and Conference Centre Gloucester London is seeking a Reservations Agent this role includes handling all room reservation inquiries to the required standard, maintain accurate and complete records of all reservations, and to take every opportunity to maximize revenue potential for the hotel.

About The Hotel

The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes' walk to Gloucester Road Underground station, allowing convenient access around London.

The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey's Café & Bar, South West 7 and the Bombay Brasserie.

The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

Reservations Agent Key Responsibilities will include:

To answer all incoming Reservation inquiries, by telephone or fax, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings
To be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
To adhere to the Minimum Rate/Minimum Stay Selling strategies, as implemented by the IDEAL Yield Management System, whilst always attempting to gain the highest possible revenue advantage for the hotel.
To input Reservations into the OPERA reservations systems, ensuring all details are accurate and complete in line with the agreed departmental standard
To give a polite and friendly response to all incoming telephone inquiries
To process all fax/letter inquiries and reservation confirmations on the same day as receipt
To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily

The Experience & Qualifications for Reservations Agent: