Reservations Supervisor

Millennium Hotels UK/EU - Careers; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Social events

Training & development

Health plan

Pension scheme

Career development

Season ticket loan

Volunteer day

Complimentary meals

Discount on accommodation

Life assurance

Refer a friend

Job summary

Millennium Hotel and Conference Centre Gloucester London is seeking a Reservations Supervisor to lead the Individual Reservations team, ensuring procedures for information, rate quoting, chasing, deposits are followed. You will coordinate plans to meet hotel sales targets and maximise revenue.

The role requires multi-tasking, leadership capability and strong knowledge of reservations operations across Millennium Gloucester and related properties in the region.

Qualifications

• Ability to multi task and lead a team.
• Capacity to oversee the Reception operations.
• Knowledge of Opera, crew and blocks; skill in reception operation.

Responsibilities

• Organize daily tasks and brief the team to align with hotel activities.
• Sell Millennium products using up-selling and suggestive selling techniques.
• Promote hotel and group services to drive revenue.
• Maintain product knowledge of Millennium Gloucester and regional M&C properties.
• Develop a regular pattern of sales calls and visits.
• Execute action plans to increase reservations and related business.
• Record and process reservations received by phone/fax/email.

Skills

Team leadership

Reception operations

Opera knowledge

Tools

Opera PMS

Job description

Millennium Hotel and Conference Centre Gloucester London is seeking a Reservations Supervisor this role includes To supervise the Individual Reservations team ensuring procedures are in place and adhered to regarding information, rate quoting, chasing, credit, deposits. Co-ordinate operational plans to meet Hotel sales targets and maximize revenue for Hotel.

About The Hotel

The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes' walk to Gloucester Road Underground station, allowing convenient access around London.

The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey's Café & Bar, South West 7 and the Bombay Brasserie.

The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

Reservations Supervisor Key Responsibilities will include:

• Organize the daily tasks and brief the team accordingly to ensure hotel activities and operational requirements are known
• Sell the M&C products and services using up-selling and suggestive selling techniques
• Promote the Hotel's (and M&C generally) products and services
• Maintain a high level of product and service knowledge about Millennium Gloucester and all M&C Hotels in your region
• Develop and maintain a regular pattern of sales calls
• Suggest and execute action plans which increase reservation sales and associated business
• Record and process reservations made by phone/fax/email

The Experience & Qualifications for Reservations Supervisor:

• Ability to multi task and lead a team
• Capacity to oversee the Reception operations
• Knowledge of Opera, crew and blocks Skill in Reception operation

Benefits

For you

We offer a benefits package including:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

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