Guest Reservations & Events Specialist – Flexible Shifts

Valor Hospitality Careers - UK; Gloucester; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Career training

Apprenticeships

Job summary

Valor Hospitality Europe Limited in Gloucester is seeking a friendly Reservations and Events Agent to join our team. You’ll be on the front line, taking enquiries and bookings, delivering attentive customer service, and ensuring maximum occupancy and favorable room rates.

You’ll work shifts across seven days with flexible patterns. The role involves upselling, coordinating with reception, and knowing our food and beverage packages.

Qualifications

• Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.
• Top quality customer service and bookings experience.

Responsibilities

• Provide top-quality customer service.
• Take enquiries and bookings via telephone and online bookings.
• Convert enquiries into sales.
• Process, amend and update bookings as required.
• Maximise revenue through upselling.
• Administration and technology savviness.
• Be available to work when the team and customers need you most.

Skills

Communication

Interpersonal skills

Problem solving

Hospitality mindset

Job description

Valor Hospitality Europe Limited in Gloucester is seeking a friendly Reservations and Events Agent to join our team. You’ll be on the front line, taking enquiries and bookings, delivering attentive customer service, and ensuring maximum occupancy and favorable room rates.

You’ll work shifts across seven days with flexible patterns. The role involves upselling, coordinating with reception, and knowing our food and beverage packages.