Reservations Agent

The Langham, London; West End; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious hotel in the West End is seeking a Reservations Agent to handle customer inquiries, manage bookings, and maintain accurate records using the OPERA system. Ideal candidates will have strong customer service skills, attention to detail, and proficiency in Microsoft Office. This role offers a range of benefits including free accommodation at affiliated hotels and opportunities for development in a luxury hospitality environment.

Benefits

Meals on duty

Free accommodation at other Langham Hotels

Pension plan

Qualifications

• Ability to build rapport with guests.
• Produce work with a high degree of accuracy.
• Knowledge of OPERA reservations system is essential.

Responsibilities

• Answer all incoming Reservation enquiries promptly.
• Input reservations into the OPERA system accurately.
• Maintain accurate filing systems for all correspondence.
• Follow up on 'no-shows' from the previous night.
• Perform general office duties like photocopying and filing.

Skills

Excellent customer service skills

Strong organizational and administrative skills

Strong computer skills

Attention to detail

Team player

Positive attitude

Tools

Microsoft Office

OPERA PMS

Job description

Overview

We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Reservations Agent.

Responsibilities

• answer all incoming Reservation enquiries, by telephone, fax or e-mail, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings.
• to be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
• input reservations into the OPERA system, ensuring all details are accurate and complete in line with the agreed departmental standard.
• maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
• to ensure all system traces are actioned on a daily basis
• to ensure all 'no-shows' from the previous night are followed up and charged accordingly
• to perform general office duties such as photocopying, scanning, filing daily.

Qualifications

• Excellent customer service skills and ability to build the rapport with guests
• Ability to produce work with a high degree of accuracy and attention to detail
• Strong organisational and administrative skills
• Strong computer skills; all Microsoft Office packages and working knowledge of Opera PMS is essential.
• Great team player
• Positive attitude

Benefits

The Langham, London offers a wide range of benefits which include: meals on duty, holidays, free accommodation at other Langham Hotels, pension plan, colleague recognition system, learning and development opportunities and many more.

About The Langham

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities and Europe’s first Chuan Spa.The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.