Reservations Agent

The Red Carnation Hotel Collection; Greater London; Presencial; GBP 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Holiday allowance 20 days + bank hols

Recommend a friend bonus £600

L&D programmes with 80+ courses

Career progression across Red Carnatio

Resumo da oferta

The Red Carnation Hotel Collection is seeking a Reservations Agent based in London to deliver warm, personal service to guests from first contact through to booking confirmation. You’ll respond to calls and emails, guide guests on our luxury hotels and experiences, and ensure reservations are accurate and secure across multiple properties.

Join our Central Reservations team and enjoy development opportunities, a generous benefits package, and the chance to grow within a renowned luxury hotel

Qualificações

• Experience in reservations, reception or customer service within hospitality.
• Strong communication skills with a friendly and professional telephone manner.
• Proficient in Microsoft Office and hotel reservation systems such as Opera Cloud, SynXis or similar.

Responsabilidades

• Respond to telephone and email enquiries and process reservations accurately.
• Guide guests with knowledge of hotels, restaurants, facilities, offers, rates and local experiences.
• Ensure bookings are secure and communicated with colleagues across hotels; participate in Forbes test calls with a targeted score.

Conhecimentos

Customer service

Communication skills

Telephone manner

Microsoft Office

Ferramentas

Opera Cloud

SynXis

Descrição da oferta de emprego

Reservations Agent ***Award winning hotel collection***

What's in it for you from day one:

• £26,837.16 per annum, plus other exciting perks and benefits!
• Holiday allowance starting at 20 days and increasing with length of service, plus bank holidays.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Award‑winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities, with long‑term career progression across the Red Carnation Hotel Collection, with 80% of our managers being home‑grown!
• Two paid volunteering days each year, allowing you to give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Tea parties and annual social events, including festive celebrations for your little ones.

What's in it for you later:

• Uncapped monthly commission, linked to individual and team sales, commencing after 3/6 months. Monthly payments vary based on performance, with previous annual earnings averaging around £8,000 per annum.
• Company‑wide recognition schemes, incentives and celebrations.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your family.
• Cross‑departmental training opportunities across Head Office and hotels worldwide.
• 50% off food and 25% off beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates across our hotels in the UK, Ireland, Guernsey, Geneva and South Africa.

Join our Central Reservations team as a Reservations Agent and help guests discover everything Red Carnation Hotels has to offer. You’ll often be one of the first people our guests speak to, creating a warm first impression and helping them find the perfect stay across our six London hotels and our properties in Guernsey and Edinburgh.

No two conversations will be quite the same. You’ll build a fantastic knowledge of our unique four‑ and five‑star hotels, their facilities, offers and experiences, so you can confidently guide guests and make recommendations that feel personal to them. With genuine warmth and attention to detail, you’ll help turn an initial enquiry into the beginning of a memorable Red Carnation Hotels experience.

Location: London Central Offices (near Victoria)

Employment type: Full time, permanent

Working pattern: 8.5 hour shifts Monday-Friday, shifts varying between 8am-9pm, occasional weekends required.

What you'll be doing:

As a Reservations Agent, you’ll help our guests start enjoying their Red Carnation Hotels experience before they’ve even arrived. Whether they’re making a new booking, changing their plans or simply looking for some advice, you’ll be there to make the process easy, friendly and personal.

You’ll respond to telephone and email enquiries, process and confirm reservations, and use your knowledge of our hotels, restaurants, facilities, offers, rates and local experiences to help guests make the right choice. You’ll make sure bookings are accurate and securely guaranteed, communicate closely with colleagues across our hotels and consistently deliver our service standards. This includes participating in monthly Forbes test calls, with a target score of at least 95%. Above all, you’ll bring warmth and attention to detail to every conversation, helping each guest feel genuinely looked after.

What we're looking for:

We’re looking for someone who genuinely enjoys helping people and creating a great guest experience. You’ll have previous experience in reservations, reception or customer service within hospitality, with strong communication skills, a friendly and professional telephone manner, and a keen eye for detail.

You’ll be confident using Microsoft Office and hotel reservation systems such as Opera Cloud, SynXis or similar, and comfortable prioritising your workload during busy periods. Just as importantly, you’ll enjoy being part of a team, be happy to use your initiative and bring a calm, positive approach to your work. You’ll also have plenty of opportunities to learn, deepen your knowledge of luxury hospitality and continue developing your career with Red Carnation Hotels.

About us:

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.