Reservations Agent

RLH - Reservations; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Renaissance London Heathrow is seeking a Reservation Agent to deliver warm, efficient service to guests. You will know the hotel’s rooms and facilities and confidently quote rates and packages.

In this role you will assist guests by phone and email, input and retrieve data in our reservations system, and strive to maximise sales and room occupancy while maintaining a professional appearance. Weekend shifts are included.

Qualifications

• Experience in reservations or customer service in a hotel setting.
• Excellent communication skills in English, both written and spoken.
• Strong organisational abilities with keen attention to detail.

Responsibilities

• Assisting guests in a courteous and efficient manner with reservation requests, changes and cancellations by phone and email.
• Answer questions about the hotel, facilities and services.
• Inputting and accessing data in our reservations system.
• Maximising sales and room occupancy.

Skills

Excellent communication

Strong organizational skills

Multi-tasking under pressure

Attention to detail

Written English

Tools

Opera PMS

Marsha

Job description

Salary – £ 28,178 - 42.5 hour contract includes weekend work

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

A bit about what you will do...

Reservation Agents in our team demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests.

• Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email.

• Answer questions about the hotel, facilities and services.

• Imputing and accessing data in our reservations system.

• Maximizing sales and room occupancy.

More about you...

• Providing high quality service comes naturally to you.

• Strong organizational skills and attention to detail.

• Very good at multi-tasking and remaining calm under pressure.

• Excellent communicator with a high standard of written and spoken English.

• A smart and professional appearance.

• 4-star hotel experience in a similar role a real advantage.

• Opera PMS and Marsha experience a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.