Cluster Sales Manager

RBH- Sales & Marketing; Greater London; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Employee discounts at Arora Hotels

Cycle to work scheme

Job summary

Arora Group is seeking a Cluster Sales Director for the Heathrow cluster to maximise Groups, Meetings and Events sales across assigned properties.

You will own the pipeline, build relationships with key agents and corporate bookers, and deliver revenue targets through proactive business development and thorough market knowledge of London MICE.

Qualifications

• Experience in large-scale MICE sales within hotels, event agencies or corporate environments.
• Strong knowledge of the London MICE market, agencies and corporate bookers.
• Excellent written and spoken English; highly professional communication.

Responsibilities

• Maximise sales opportunities across assigned hotel clusters (Heathrow).
• Own the Groups, Meetings & Events pipeline and convert opportunities.
• Forecast, track activity and report for senior commercial review.
• Assist in annual sales & marketing budgeting.
• Develop relationships with agents, corporations and associations to generate new enquiries.
• Manage client appointments in-house and externally and ensure ROI on MICE activity.

Skills

MICE sales

Hotel sales

London market knowledge

Organizational skills

English communication

Job description

About us...

Radisson Blu Heathrow Hotel & Conference Centre, London is unique from the outset. Perfect for weekend stays, spa breaks and business travel, the hotel features 464 bedrooms and suites, two restaurants, 42 beautiful meeting rooms as well as a health club with state‑of‑the‑art Technogym equipment, jacuzzi, sauna and steam room facilities.

A bit about what you will do...

The Cluster Sales Director will maximise all relevant sales opportunities across assigned segments within the Heathrow cluster of hotels, with senior‑level ownership for proactively building, managing and converting a robust Groups, Meetings and Events pipeline, by working with the different brands, Arora central sales team, key agents, corporate clients.

• Regular focus on room hires, food and beverage and associated bedroom targets per month.
• Take senior ownership of a proactive Groups, Meetings and Events sales pipeline, identifying, qualifying and progressing new business opportunities to support cluster revenue targets.
• Maintain clear pipeline visibility through regular forecasting, activity tracking and conversion reporting for senior commercial review.
• Assist in preparation of annual sales & marketing budgets.
• Ensure that all MICE FAM trips work towards a ROI concept.
• Draw up action plans to work towards MICE budget.
• Ensuring business is strategically placed in the most appropriate property to maximise overall revenue and profitability for the group.
• Develop, nurture and understand the MICE community from both the agents and direct corporate.
• Proactively target senior‑level decision makers, event agencies, corporate bookers and association contacts to generate new enquiries and long‑term group and event partnerships.
• Regular face to face client appointments both in house and external.
• Regular follow up with existing MICE bookers for future business.
• Ensuring we are best positioned on any of key MICE platforms.

More about you...

• Previous experience in Large scale MICE sales within hotels, event agencies or corporate environments.
• Strong knowledge of the London MICE Market including key agencies, corporate bookers and market trends.
• Strong organizational skills and attention to detail.
• Very good at multi‑tasking and remaining calm under pressure.
• Excellent communicator with a high standard of written and spoken English.
• A smart and professional appearance.
• 4‑star hotel experience in a similar role a real advantage.

Salary – Competitive

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.