Events Supervisor

Haymarket Hotel - Events; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Service charge included

Health cash plan

Discounted cinema tickets

Gym membership

Complimentary meals on shift

Cycle to work scheme

Holiday allowance

Job summary

Haymarket Hotel in London is seeking an Events Supervisor to lead the events team and ensure flawless delivery of occasions in a renowned setting within Firmdale Hotels.

You will coordinate setup, supervise staff, and deliver high standards of guest service, collaborating with departments to create memorable experiences; a proactive attitude and excellent communication are essential.

Qualifications

• Proven experience in supervising a team, preferably in events or hospitality.
• A passion for delivering exceptional customer service and a keen eye for detail.
• Confidence in your communication skills and the ability to engage with guests and team members effectively.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• A positive, can-do attitude and a proactive approach to problem-solving.

Responsibilities

• Supervise and coordinate the setup and execution of events, ensuring all details meet the highest standards.
• Provide exceptional customer service, acting as the main point of contact for guests and addressing any needs or concerns promptly.
• Lead, motivate, and support your team, fostering a positive and collaborative working environment.
• Ensure all event spaces are prepared and maintained to the highest level of cleanliness and organisation.
• Collaborate with other departments to ensure seamless event operations and guest satisfaction.
• Continuously seek opportunities to enhance the guest experience and improve event processes.

Skills

Team supervision

Hospitality

Customer service

Communication

Coordination

Job description

Are you passionate about deliveringexceptional service and creating memorable experiences? We have an excitingopportunity for an Events Supervisor to join our highly successful team atHaymarket Hotel, part of the prestigious Firmdale Hotels.

Firmdale Hotels is renowned for its uniquedesign, vibrant atmosphere, and exceptional hospitality. Our award-winninghotels are located in the heart of London and New York, each offering adistinctive blend of comfort, style, and service. At Firmdale, we pride ourselveson our commitment to excellence and our dedicated team who make it allpossible.

As an Events Supervisor, you will play apivotal role in ensuring our guests receive inspirational service during theirevents. You will work closely with our Events team, demonstrating yourexceptional attention to detail, organisational prowess, and interpersonalskills. Your confidence and strong communication abilities will be key inengaging with guests and leading your team to success.

Responsibilities:

• Supervise and coordinate the setup and execution of events, ensuring alldetails meet the highest standards.
• Provide exceptional customer service, acting as the main point ofcontact for guests and addressing any needs or concerns promptly.
• Lead, motivate, and support your team, fostering a positive andcollaborative working environment.
• Ensure all event spaces are prepared and maintained to the highest levelof cleanliness and organisation.
• Collaborate with other departments to ensure seamless event operationsand guest satisfaction.
• Continuously seek opportunities to enhance the guest experience andimprove event processes.

What you Need:

• Proven experience in supervising a team, preferably in events orhospitality.
• A passion for delivering exceptional customer service and a keen eye fordetail.
• Confidence in your communication skills and the ability to engage withguests and team members effectively.
• Strong organisational skills and the ability to multitask in afast-paced environment.
• A positive, can-do attitude and a proactive approach to problem-solving.

What We Offer:

• Weoffer a competitive salary plus service charge and benefits to be discussed atvenue
• Accessto Stream our financial wellbeing app. Stream your accrued earnings before payday, benefit from everyday savings and real time financial coaching.
• Healthcash plan (including contributions towards dental, optical, alternative andcomplementary therapies)
• Discountedcinema tickets, gym membership, travel, retailers and restaurants
• Complimentarymeals on shift
• Referralbonus scheme for recommending top talent
• Flexiblescheduling without split shifts
• Drycleaning service for work attire and discounted personal dry cleaning
• Enhancedholiday allowance based on length of service
• Seasonticket loan for convenient commuting
• Ongoingtraining, professional development, and fully funded English lessons
• Regularsocial events, team activities, and fitness sessions
• Benefitslike cycle to work scheme and annual long service awards
• Oneallocated paid day per year for volunteering work
• Exclusivediscounts at Design Hotels, staff sales, spa discounts, and product perks
• Andmuch more!!

AboutUs

Housedin a landmark Regency building designed by the legendary architect John Nash - ofBuckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel isone of London's most elegant addresses. Inside, the generous proportions ofGeorgian architecture are combined with bold colour, rich pattern andcontemporary art, creating an atmosphere that is as inspiring as it iswelcoming.

Sittingin the heart of the West End, moments from the city's finest theatres, museums,restaurants and landmarks, Haymarket Hotel is a place where history andcreativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroomTownhouse, the hotel offers guests distinctive stays with scope for creativityand award-winning hospitality. To work here is to be part of a team that takesreal pride in their surroundings and in delivering warm, memorable experiencesfor every guest.

You can see a full listof our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/.

• SundayTimes Best Places to Work 2024, 2025 & 2026
• TwoMichelin Keys, 2024, 2025
• Top-RatedTablet Hotels of All Time, 2025
• CondéNast Traveller 'Triple Crown', 2026
• OneAA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025
• AABreakfast Award, Brumus Bar & Restaurant, 2025

Firmdale Hotels wasfounded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today,Firmdale has grown to include hotels and private residences across London andNew York as well restaurants, bars, spas, an online shop, interior designstudio and Laundry facility.

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylumand Immigration Act 1996, we do require all applicants to have the eligibilityto live and work in the United Kingdom. Documentation will be required atinterview stage.