Reservations Agent

The Celtic Collection; Caerleon; Sur place; GBP 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Free parking on duty

Health and wellbeing support

Career development opportunities

Celtic Pathways qualification

Résumé du poste

The Celtic Collection is seeking a Reservations Agent in Caerleon to deliver exceptional guest experiences. You will handle calls, manage bookings, and use sales techniques to enhance each stay across the Collection.

The role is full-time, permanent, and located at The Celtic Collection’s properties in the UK. You should have a passion for hospitality, a strong phone presence, and the ability to adapt to multiple IT applications.

Qualifications

• Storytelling, team-oriented, and attentive to detail.
• Excellent telephone manner and ability to adapt to multiple IT applications.
• Guest-service focused with a positive attitude and strong communication skills.

Responsabilités

• Take calls and create a memorial experience for each guest prior to arrival.
• Assist with amendments and cancellations, problem solving, and use sales techniques to enhance the guest stay across the Collection.

Connaissances

Storytelling

Team player

Telephone manner

Detail oriented

Description du poste

JOB TITLE -Reservations Agent
DEPARTMENT -Sales and Revenue
RATE OF PAY -£12.92 per hour plus fantastic benefits and target related bonus!
CONTRACT TYPE -Full Time, Permanent
HOURS OF WORK -37.5 hours per week

OVERVIEW

Our reputation is built on exceptional service, outstanding hospitality and exceeding expectations, all of which depend on the outstanding personalities, performance and professionalism of our exceptional team of people!

WHAT ARE WE LOOKING FOR …

Are you a storyteller, team player and memory maker? Is this you? Someone who is passionate about what they do? Apositive outlook and good eye for detail, someone loves working in a fast-paced and dynamic environment with an excellent telephone manner and natural ability to build rapport and skillfully adapt to multiple IT applications

WHAT YOU'LL DO …

As Reservations Agent, you will be taking calls and creating a memorial experience for each guest prior to their arrival. Your responsibilities also include exploring guest needs, assisting with amendments and cancellations, problem solving and using sales techniques to enhance the guest stay across the Collection

WHATS IN IT FOR YOU…

As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, lifestyle and retail discounts, health and wellbeing support and career development opportunities just to name a few we are sure you won’t be disappointed! Also, as part of your Learning Journey, you will have the opportunity to enroll onto a Celtic Pathways qualification!

RECRUITMENT INFO

In the event we receive a high number of applications, we reserve the right to close this campaign early

In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages