Reservations Administrator

KIMS Hospital; Grove Green; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave (including bank

Free secure staff parking

Pension scheme

Private health insurance

Life assurance

Up to 40% off selected KIMS Hospital

Employee Assistance Programme

Retail discounts and cashback

Discounted gym membership

Annual flu vaccination

Free eye test

Job summary

KIMS Hospital in Kent is seeking a Reservations Administrator to join our Reservations Team. You will liaise with patients, medical secretaries, consultants and private insurers to coordinate and complete all bookings for inpatients, outpatients and imaging services.

You will play a vital role in ensuring the smooth running of clinical services while maintaining the highest standards of patient care and support.

Qualifications

• A good level of general education (equivalent to 3-5 GCSEs at grade C or above).
• Proficient IT skills, including Microsoft Word and Excel.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise workload.
• Previous experience in a similar customer/client-centric Reception or administrative role.
• Medical typing or medical secretarial skills.
• Experience with Radiology patient information and booking systems.
• Previous experience working in a Private Healthcare environment.

Responsibilities

• Manage bookings via telephone, email, and written correspondence using standard booking forms.
• Coordinate closely with internal departments and external contacts, including consultants and medical secretaries.
• Provide patients with clear booking information and pre-appointment instructions.
• Set up outpatient and radiology clinics, updating clinic lists and liaising with medical secretaries as needed.

Skills

Excellent communication

Strong organisational skills

Patient-facing customer service

Reception or administrative experience

Medical typing or medical secretarial

Education

GCSEs (3-5) grade C or above

Tools

Microsoft Word

Microsoft Excel

Job description

Are you an organised, detail-oriented individual with a passion for providing outstanding customer service? KIMS Hospital, the largest independent hospital in Kent, is looking for a Reservations Administrator to join our Reservations Team. You will be responsible for liaising with patients, medical secretaries, consultants, and private medical insurers to coordinate and complete all booking requirements for inpatients, outpatients, and imaging services. You will play a vital role in ensuring the smooth running of clinical services while maintaining the highest standards of patient care and support. We make sure rotas are shared well in advance, so you can plan your personal time and maintain a good work-life balance.

Responsibilities

• Manage bookings via telephone, email, and written correspondence using standard booking forms.
• Coordinate closely with internal departments and external contacts, including consultants and medical secretaries.
• Provide patients with clear booking information and pre-appointment instructions.
• Set up outpatient and radiology clinics, updating clinic lists and liaising with medical secretaries as needed.

Interview Guidance

Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don't understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.

Requirements

• A good level of general education (equivalent to 3-5 GCSEs at grade C or above).
• Proficient IT skills, including Microsoft Word and Excel.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise workload.
• Previous experience in a similar customer/client-centric Reception or administrative role.
• Medical typing or medical secretarial skills.
• Experience with Radiology patient information and booking systems.
• Previous experience working in a Private Healthcare environment.

Benefits

• Competitive salary
• 33 days annual leave (including bank holidays) plus extra time off for your birthday
• Free secure staff parking
• Pension scheme
• Private health insurance
• Life assurance
• Up to 40% off selected KIMS Hospital services
• Employee Assistance Programme
• Retail discounts and cashback
• Discounted gym membership
• Annual flu vaccination
• Free eye test

Equal Opportunities

KIMS Hospital is proud to be an equal opportunities and Disability Confident employer. We are committed to building a diverse and inclusive working environment that reflects the communities we serve.