Reservationist

Butcombe Brewery - HR; Wrington; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading pub group in the UK is seeking a detail-oriented Reservations Agent to enhance guest experiences from initial enquiry to departure. Responsibilities include managing the reservation process, booking tables, and maximizing revenue through effective selling techniques. Ideal candidates should have hospitality experience, strong organisational skills, and the ability to work in a fast-paced environment. This position offers flexibility with full-time and part-time options as well as numerous employee benefits.

Benefits

25 days holiday plus bank holidays

30% discount on food and drinks

20% off retail purchases

Savings from online retailers

Cycle to Work scheme

Health support services

Qualifications

• Reservation Agent or Reception experience is desirable.
• Ability to work independently and in a team.
• Flexibility to work shifts and weekends.

Responsibilities

• Manage the reservation process for effective guest experiences.
• Accurately book tables according to customer requirements.
• Maximise revenue through cross-selling and up-selling.

Skills

Customer service orientation

Organisational skills

Multitasking

IT skills (Outlook, Excel)

Professional demeanor

Job description

We are looking for a detail orientated, guest focused reservations agent to join our reservations team. As a Reservations agent you are a crucial part of our guest's journey, from initial enquiry to guest departure. You will build relationships with new, existing & regular guests, ensuring we are consistently creating memorable experiences.

Key Responsibilities/Main Duties:

• Managing the reservation process for the UK’s best pub group.
• Accurately booking tables, meeting customer and restaurant requirements.
• To maximise accommodation and F&B revenue through cross selling and up selling.
• Process non arrivals and cancellations in a timely manner.
• Updating function sheets and event plans for the ops team.
• Perform day-to-day arrivals check.

Skills, Experience and Qualifications:

• Reservation Agent or Reception experience is desirable
• Highly organised, collaborative team player with the ability to multitask and work on own initiative
• Computer literate with IT skills to include Outlook and Excel
• Professional and friendly demeanor
• Flexibility to work shift and work weekends since the department is open seven days a week

We’re open to both full-time and part-time working arrangements, so if part-time suits you, we’d love to hear from you.

Why Us?

• 25 days holiday, plus 8 Bank Holidays per year with options to buy additional days holiday throughout the year, and a day off for your birthday after one year’s service.
• 30% discount on food, drink and rooms at any Butcombe Pub
• 20% off retail purchases in our online shops for beer and merch
• Savings and discounts from thousands of online retailers, and so much more, with the Benefits Bar.
• Cycle to Work
• 24/7 Mental, Financial and Physical Health support

Travel Requirements:

• Position isprozess of hybrid working from home and travel to multiple properties; own form of transport needed.