Repairs Controller

Gilmartins; Houghton Regis; On-site; GBP 26,000 - 38,000; Full time

Job summary

Gilmartins is seeking a Repairs Supervisor to keep reactive domestic repairs moving efficiently from first visit to completion. This office-based role leverages your trade knowledge to support operatives, resolve issues in real time, and ensure accurate, up-to-date job notes and communications with residents and clients.

The role emphasizes real-time support, strong administration, and IT capability to manage multiple live jobs in a fast-paced environment, with clear progression into senior

Qualifications

• Trade background and reactive domestic repairs experience.
• Willingness to move into an office-based role while using trade knowledge.
• Strong administration and organisational skills.
• Excellent IT skills and ability to work across multiple screens and systems.

Responsibilities

• Run and manage daily reactive repair schedules for a team of operatives.
• Act as the main point of contact for operatives throughout the day.
• Liaise with residents and clients by phone, email, and live chat to keep updated.

Skills

Trade background

Administrative skills

IT skills

Communication skills

Time management

Tools

Job management system

Job description

Are you a tradesperson working in reactive domestic repairs who’s ready to come off the tools — but still use your trade knowledge every day?

We’re looking for a Repairs Controller to coordinate and support a team of operatives delivering reactive repairs in occupied homes. This is a fully office-based role where your understanding of day-to-day repairs, access issues, and right-first-time working is just as important as strong admin and IT skills.

You’ll be the main point of contact for a team of trade operatives (plumbers, electricians, carpenters, plasterers), helping jobs stay on track, resolving issues as they arise, and reducing repeat visits.

Repairs Supervisor Role

The purpose of the role is to keep reactive repairs moving efficiently from first visit through to completion. You’ll support operatives in real time, deal with issues as they occur, keep systems accurate and up to date, and ensure residents and clients are kept informed.

Repairs Supervisor Key Responsibilities

• Running and managing daily reactive repair schedules for a team of operatives
• Acting as the main point of contact for operatives throughout the day
• Liaising with residents and clients (local authorities and housing associations) by phone, email, and live chat
• Providing technical guidance to operatives to help complete jobs right first time
• Reacting quickly to access issues, variations, and unforeseen problems
• Arranging parts and materials, including click & collect where required
• Accurately logging, updating, and tracking reactive repair jobs on the job management system
• Ensuring all job notes, updates, outcomes, and follow-on actions are properly recorded
• Monitoring job progress and escalating issues where required

Essential Skills & Experience needed for the Repairs Supervisor

• Trade background essential, with experience in reactive domestic repairs
• A tradesperson looking to move into a permanent, office-based role
• Strong administration and organisational skills
• Excellent IT skills – confident updating repair systems, emails, and working across multiple screens
• Clear and professional communication skills with operatives, residents, and clients
• Ability to manage multiple live jobs in a fast-paced environment
• Calm, solutions-focused approach under pressure

Why This Repairs Supervisor Role?

• A genuine opportunity to come off the tools without losing your trade knowledge
• Office-based role using real-world repairs experience
• Direct impact on repair performance, resident satisfaction, and right-first-time outcomes
• Clear progression into senior scheduling, operations, or management roles