Responsive Repairs Supervisor

Housing Quality Network; Bracknell; On-site; GBP 32,000 - 52,000; Full time

Job summary

Housing Quality Network is seeking an experienced Responsive Repairs Supervisor to lead a team of trades across a defined area, ensuring repairs and maintenance work is completed safely, efficiently and right first time.

You will drive customer satisfaction and operational performance, taking ownership of customer feedback and complaints while supporting continuous improvement. This hands-on role requires creating a positive, high-performing culture focused on residents' needs.

Responsibilities

• Lead a team of skilled trades to deliver repairs services safely and right first time.
• Drive customer satisfaction and improve operational performance.
• Manage customer feedback and complaints, owning performance metrics.
• Motivate, support and develop the team to maintain a high-performing, customer-focused culture.

Job description

Are you an experienced leader with a passion for delivering high-quality repairs services? Do you thrive in a fast-paced environment where no two days are the same? If so, we’d love to hear from you!

As ourResponsive Repairs Supervisor, you’ll play a key role in managing and delivering a high-performing repairs and maintenance service across your designated area. You’ll lead a team of skilled trades, ensuring work is completed safely, efficiently and right first time, while driving customer satisfaction and operational performance.

Customers are at the heart of everything we do so we want to make sure that all our services provided are of high quality and delivered with a strong customer and commercial focus. Making sure what we do represents value for money and truly meets the needs of our residents is central to this role.

Using your experience and proactive, forward-thinking approach, you’ll work collaboratively with colleagues across the business to deliver a seamless, high-quality service. You’ll take ownership of performance, manage customer feedback and complaints, and lead your team to continuously improve – because we’re always looking for ways to do things better, not just the way they’ve always been done.

This is a hands-on leadership role where you’ll motivate, support and develop your team to be their best, creating a positive, high-performing and customer-focused culture.

If you want the opportunity to join a team that is performance driven, as committed as you are to customer safety and satisfaction, and want to make a real difference that won’t go unnoticed by colleagues and customers alike, we want to hear from you!