Repairs Scheduler & Trade Pro (Office-Based)

Gilmartins; England; On-site; GBP 32,000 - 42,000; Full time

Job summary

Gilmartins is seeking a Repairs Controller to coordinate a team of operatives delivering reactive repairs in occupied homes. This fully office-based role requires understanding of day-to-day repairs, access issues, and right-first-time working, paired with solid admin and IT skills.

You will be the main contact for plumbers, electricians, carpenters and plasterers, ensuring jobs stay on track and resident/client updates are timely.

Qualifications

• Experience in reactive domestic repairs is essential.
• Strong admin and IT skills to manage schedules and updates.
• Clear, professional communication with residents, clients and operatives.

Responsibilities

• Taking calls from residents, creating the repair on the system and scheduling the jobs.
• Running and managing daily reactive repair schedules for a team of operatives.
• Acting as the main point of contact for operatives throughout the day.
• Liaising with residents and clients by phone, email, and live chat.
• Providing technical guidance to operatives to help complete jobs right first time.
• Reacting to access issues, variations, and unforeseen problems.
• Arranging parts and materials, including click & collect where required.
• Logging, updating, and tracking reactive repair jobs on the system.
• Recording job notes, updates, outcomes and follow-on actions.
• Monitoring job progress and escalating issues when needed.

Skills

Trades background

Administration

IT skills

Communication

Multi-tasking

Tools

Repair management system

Job description

Gilmartins is seeking a Repairs Controller to coordinate a team of operatives delivering reactive repairs in occupied homes. This fully office-based role requires understanding of day-to-day repairs, access issues, and right-first-time working, paired with solid admin and IT skills.

You will be the main contact for plumbers, electricians, carpenters and plasterers, ensuring jobs stay on track and resident/client updates are timely.