Repairs Controller: From Trades to Office Lead

Gilmartins; East Hyde; On-site; GBP 28,000 - 42,000; Full time

Job summary

Gilmartins seeks a Repairs Controller to coordinate and support operatives delivering reactive repairs in occupied homes. This fully office-based role requires strong admin and IT skills, plus an understanding of day-to-day repairs and access issues.

You will keep residents informed and help jobs stay on track. As main contact for the operatives, you’ll manage schedules, log progress, and provide guidance to achieve right-first-time outcomes, reducing repeat visits and ensuring smooth repair

Qualifications

• Trade background in reactive domestic repairs.
• Willing to move into an office-based role.
• Strong admin and organisational skills.
• Proficient IT skills with repair systems.

Responsibilities

• Taking calls from residents reporting repairs and creating the repair in the system.
• Scheduling daily reactive repair work for a team of operatives.
• Acting as the main point of contact for operatives.
• Liaising with residents and clients by phone, email, and live chat.
• Providing technical guidance to operatives to facilitate right-first-time completion.
• Reacting quickly to access issues, variations, and unforeseen problems.
• Arranging parts and materials, including click & collect where required.
• Logging, updating, and tracking reactive repair jobs in the job management system.
• Recording notes, updates, outcomes and follow-up actions.
• Monitoring job progress and escalating issues when required.

Skills

Trade background

Admin skills

IT skills

Communication

Multi-tasking

Calm under pressure

Tools

Repair management system

Job description

Gilmartins seeks a Repairs Controller to coordinate and support operatives delivering reactive repairs in occupied homes. This fully office-based role requires strong admin and IT skills, plus an understanding of day-to-day repairs and access issues.

You will keep residents informed and help jobs stay on track. As main contact for the operatives, you’ll manage schedules, log progress, and provide guidance to achieve right-first-time outcomes, reducing repeat visits and ensuring smooth repair