Repairs Scheduler — Fast-Paced Housing Services (Office-Based)

Great Places Housing Group; Lancashire; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme (DC)

Healthcare (WPA)

Annual leave 26–30 days

Employee discounts

Wellbeing initiatives

Job summary

Great Places Housing Group is seeking a Repairs Scheduler to plan and allocate day-to-day and void repairs from our Blackpool Office. You will coordinate with in-house operatives, contact centre, and contractors to ensure repairs are completed right first time.

The role is office-based, 35 hours per week, with a rota covering 7:30am to 6:00pm. You’ll need excellent customer service, strong organisational skills and the ability to adapt to changing demand in a fast-paced environment.

Qualifications

• Experience in a fast-paced customer-focused or administrative environment.
• Excellent understanding of providing first class customer service.
• Strong ability to multi task and juggle conflicting priorities.
• Flexible and adaptable approach to changing requirements.
• Excellent organisational skills and manage a busy workload.
• First class communication skills.
• Ability to work independently and as part of a team.
• Demonstrate initiative and liaise proactively with internal and external customers.
• Excellent administration skills.

Responsibilities

• Be the main point of contact for in-house operatives, planning and allocating day-to-day and void repairs.
• Monitor and manage operatives’ diaries to optimise time and resources.
• Track progress of jobs and ensure updates are accurate with internal/external teams.
• Assist with forward planning for holidays, absence and changing demand.
• Schedule customer appointments with consideration for individual needs.
• Use data to identify opportunities for efficiency and better scheduling.

Skills

Customer focus

Administrative

Multi-tasking

Communication

Education

Experience in housing or repairs scheduling

Tools

Office software

Job description

Great Places Housing Group is seeking a Repairs Scheduler to plan and allocate day-to-day and void repairs from our Blackpool Office. You will coordinate with in-house operatives, contact centre, and contractors to ensure repairs are completed right first time.

The role is office-based, 35 hours per week, with a rota covering 7:30am to 6:00pm. You’ll need excellent customer service, strong organisational skills and the ability to adapt to changing demand in a fast-paced environment.