Repairs Controller: Office-Based Lead for Reactive Repairs

Gilmartins; Houghton Regis; On-site; GBP 26,000 - 38,000; Full time

Job summary

Gilmartins is seeking a Repairs Supervisor to keep reactive domestic repairs moving efficiently from first visit to completion. This office-based role leverages your trade knowledge to support operatives, resolve issues in real time, and ensure accurate, up-to-date job notes and communications with residents and clients.

The role emphasizes real-time support, strong administration, and IT capability to manage multiple live jobs in a fast-paced environment, with clear progression into senior

Qualifications

• Trade background and reactive domestic repairs experience.
• Willingness to move into an office-based role while using trade knowledge.
• Strong administration and organisational skills.
• Excellent IT skills and ability to work across multiple screens and systems.

Responsibilities

• Run and manage daily reactive repair schedules for a team of operatives.
• Act as the main point of contact for operatives throughout the day.
• Liaise with residents and clients by phone, email, and live chat to keep updated.

Skills

Trade background

Administrative skills

IT skills

Communication skills

Time management

Tools

Job management system

Job description

Gilmartins is seeking a Repairs Supervisor to keep reactive domestic repairs moving efficiently from first visit to completion. This office-based role leverages your trade knowledge to support operatives, resolve issues in real time, and ensure accurate, up-to-date job notes and communications with residents and clients.

The role emphasizes real-time support, strong administration, and IT capability to manage multiple live jobs in a fast-paced environment, with clear progression into senior