Repairs Scheduler & Customer Care Specialist

Moray Council; Mosstodloch; On-site; GBP 27,000 - 32,000; Full time

Job summary

Moray Council is seeking a diligent administrator to manage the daily workflow for repairs and servicing appointments using DRS software, ensuring efficient use of labour resources and high-quality tenant service.

The role requires strong office administration, experience with MS Office, and good customer-facing skills. The candidate must meet Scottish qualifications and be able to work flexibly to meet service needs.

Qualifications

• Considerable administration/technical experience in a busy office environment.
• Previous customer contact experience.
• Experience of utilising a range of computer packages including Microsoft Office, Excel and Access.
• 4 SQA standard grades at level 3 or above (or NAT5) including English and Maths.
• Strong customer care focus and skills.

Responsibilities

• To administer the Council's repairs and maintenance appointment and electronic workflow scheduling system (DRS) and XTAG to ensure all repairs and cyclic servicing are scheduled in line with policy and procedure.
• Ensure follow-on repairs are scheduled and completed within agreed timescales.
• Administer out of hours emergency calls including data entry, paperwork, arrange follow-on repairs and inspections ensuring compliance.
• Maintain and provide key performance information and records to meet targets and value for money.
• Provide good customer care in accordance with Council policy.
• Comply with Health and safety, training and security procedures.
• Undertake all scheduling, technical and administration duties as directed by the Senior Repairs Scheduler.

Skills

Administration experience

Customer contact

Microsoft Office

Data entry

Education

4 SQA grade 3+ including English & Maths

Tools

Excel

Access

Microsoft Office

Job description

Moray Council is seeking a diligent administrator to manage the daily workflow for repairs and servicing appointments using DRS software, ensuring efficient use of labour resources and high-quality tenant service.

The role requires strong office administration, experience with MS Office, and good customer-facing skills. The candidate must meet Scottish qualifications and be able to work flexibly to meet service needs.