Building Services Scheduler - MOR12234

Moray Council; Mosstodloch; Vor Ort; GBP 27.000 - 32.000; Vollzeit

Zusammenfassung

Moray Council is seeking a diligent administrator to manage the daily workflow for repairs and servicing appointments using DRS software, ensuring efficient use of labour resources and high-quality tenant service.

The role requires strong office administration, experience with MS Office, and good customer-facing skills. The candidate must meet Scottish qualifications and be able to work flexibly to meet service needs.

Qualifikationen

• Considerable administration/technical experience in a busy office environment.
• Previous customer contact experience.
• Experience of utilising a range of computer packages including Microsoft Office, Excel and Access.
• 4 SQA standard grades at level 3 or above (or NAT5) including English and Maths.
• Strong customer care focus and skills.

Aufgaben

• To administer the Council's repairs and maintenance appointment and electronic workflow scheduling system (DRS) and XTAG to ensure all repairs and cyclic servicing are scheduled in line with policy and procedure.
• Ensure follow-on repairs are scheduled and completed within agreed timescales.
• Administer out of hours emergency calls including data entry, paperwork, arrange follow-on repairs and inspections ensuring compliance.
• Maintain and provide key performance information and records to meet targets and value for money.
• Provide good customer care in accordance with Council policy.
• Comply with Health and safety, training and security procedures.
• Undertake all scheduling, technical and administration duties as directed by the Senior Repairs Scheduler.

Kenntnisse

Administration experience

Customer contact

Microsoft Office

Data entry

Ausbildung

4 SQA grade 3+ including English & Maths

Tools

Excel

Access

Microsoft Office

Jobbeschreibung

Job Description

To administer the daily work flow scheduling of repairs and servicing appointments using Dynamic Resource Scheduling (DRS) software, to ensure that labour resources are utilised effectively and efficiently and that tenants are provided with an excellent repairs and maintenance service.

Requirements

Under the Disclosure (Scotland) Act 2020, the successful candidate will be required to undertake a Disclosure Check.

Responsibilities

To be responsible for the administration of the Council's repairs and maintenance appointment and electronic workflow scheduling system (DRS) and XTAG to ensure that all repairs and cyclic servicing is scheduled in line with agreed policy and procedure.

Ensure all follow on repairs are scheduled and completed within agreed timescales

Administer out of hours emergency calls including collate paperwork, data entry, arrange follow on repairs and inspections ensuring compliance

Maintain and provide key performance information and records to meet key performance targets and provide value for money.

To provide good customer care in accordance with Council policy and to consider their needs in service delivery.

To comply with all Health and safety, training and security procedures and guidelines

To undertake all scheduling, technical and administration duties as directed by the Senior Repairs Scheduler

The Individual

Considerable administration/technical experience in a busy office environment.

Previous customer contact experience

Experience of utilising a range of computer packages including Microsoft office, excel and access

4 SQA standard grades at level 3 or above (or equivalent i.e NAT5) including English and Maths

Strong customer care focus and skills

A genuine willingness to help people

Flexibility

Ability to work under pressure

Capable of working on own or as a team member.

Ability to organise workload and work methodically

Ability to work with a minimum of supervision

Prioritise tasks and co-operate with colleagues

Pro-active approach to work with other agencies/departments

Ability to communicate effectively, both orally and in writing

Good team working skills

Ability to deliver excellent customer care in a polite and diplomatic manner

Ability to work as part of a team or using own initiative where required

Ability to work flexibly to meet the needs and demands of the service

Closing date: 9 October 2026

Starting Salary: £29,519.10

36.25hrs per week

£15.66 per hour

For further information please contact Julia Allan on 01343 829000